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Operations Manager

2 weeks ago

Makati City, National Capital Region, Philippines KAV Travel and Tours OPC Full time $60,000 - $80,000 per year

Key Responsibilities:

Operational Leadership:

  • Oversee day-to-day operations to ensure efficient workflow and high-quality service delivery.

  • Develop and implement operational policies, procedures, and best practices to enhance service quality and operational efficiency.

  • Coordinate and manage travel bookings, from airfares and hotel accommodations to transportation and tour packages.

  • Ensure compliance with industry regulations, company policies, and safety standards.

Sales Strategy & Execution:

  • Drive sales efforts for tours, travel packages, and related services by developing and executing sales strategies and promotions.

  • Work closely with the sales team to set targets, monitor performance, and ensure the achievement of monthly and quarterly revenue goals.

Team Management:

  • Supervise, motivate, and lead a team of travel consultants, coordinators, and other support staff.

  • Conduct performance reviews, provide feedback, and identify professional development opportunities.

  • Manage team schedules, training, and staff allocation to meet operational needs and peak periods.

Customer Service & Satisfaction:

  • Address client inquiries, resolve issues, and ensure high levels of customer satisfaction.

  • Implement and monitor customer service protocols to ensure exceptional service delivery.

  • Analyze customer feedback and make improvements to the service process as needed.

Budget & Resource Management:

  • Monitor and manage the operational budget, ensuring cost-effective resource allocation and expenditure control.

  • Track and report on operational performance metrics (e.g., bookings, revenue, customer satisfaction).

  • Negotiate with suppliers, hotels, and travel partners to ensure the best rates and service quality.

Technology & Systems Management:

  • Oversee the integration and use of travel management systems, booking platforms, and customer relationship management (CRM) tools.

  • Ensure the agency's website and booking platforms are up-to-date and functioning efficiently.

  • Manage data entry, reporting, and analytics to optimize operational strategies.

Vendor & Partner Relations:

  • Cultivate and maintain strong relationships with suppliers, vendors, tour operators, airlines, hotels, and other travel service providers.

  • Negotiate contracts, rates, and agreements with vendors to secure the best value for the company and clients.

Continuous Improvement:

  • Stay current with trends, technologies, and developments within the travel industry to ensure competitive advantage.

  • Identify areas of improvement within operations and implement solutions to streamline processes and enhance service.

Required Qualifications:

  • Bachelor's degree in Business Administration, Tourism, Hospitality, or a related field.

  • Minimum of 5 years of experience in operations management within the travel or tourism industry.

  • Experience in any trending internet company and events management

  • Strong analytical skills and the ability to interpret sales data to make informed decisions.

  • Proven leadership experience, with the ability to motivate and manage a team.

  • Excellent communication, organizational, and problem-solving skills.

  • Strong understanding of industry trends, customer preferences, and operational best practices.

  • Strong knowledge of travel booking systems and operational tools, is a plus.