Aftersales Quality Control Senior Specialist

3 days ago

Manila, National Capital Region, Philippines VINFAST Full time $60,000 - $80,000 per year

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Location: Manila, The Philippines (Full time)

Job Overview

VinFast is a pioneering electric vehicle (EV) company committed to revolutionizing the automotive industry with sustainable and innovative mobility solutions. As a leading player in the EV market, VinFast is dedicated to delivering high-quality, cutting-edge electric vehicles that redefine the driving experience. Our team consists of passionate professionals driven by a shared vision of creating a greener and more sustainable future through innovation, technology, and excellence.

Job Description:

Service Center Acceptance & Evaluation

  • Develop plans and carry out the monthly acceptance and evaluation of service centers operated by dealers and partners, based on VinFast standards and the expansion roadmap.

Periodic Service Quality Evaluation

  • Analyze and build standard processes, checklists, and KPIs for periodic (monthly/quarterly) service quality evaluations according to VinFast standards for service centers.
  • Plan and conduct monthly/quarterly evaluations of service quality based on VinFast criteria.
  • Analyze results, propose improvement plans and requirements, and follow up on progress to ensure KPIs are met.

Job Requirements:

  • Over 5 years of experience in the automotive industry, preferably with electric vehicle brands or major automotive brands.
  • Experience in service quality evaluation is an advantage.
  • Proficient in English
  • Willing to travel for business

We appreciate your interest in this opportunity. Given the high volume of applications, we will only be able to contact shortlisted candidates. We value your understanding and patience in this process. Thank you for your interest and cooperation.

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