Menu Quality Control Specialist

Here at Tarro, we build products that empower small brick-and-mortar restaurants by liberating them from the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real-world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.

Tarro has been profitable for nearly a decade and has seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development, and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In's top companies to work for in 2023.

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here

We're looking for a highly detail-oriented and motivated entry-level team member to join us as a Menu Quality Control Specialist. In this role, you'll be the final gatekeeper of quality before our restaurant menus go live on our platform. You'll collaborate closely with internal teams to make sure that menus are complete, consistent, and clear — ensuring an excellent experience for restaurant owners and their customers. This is an ideal opportunity for someone who is passionate about food, tech, and delivering high-quality results at scale.

• You will review and audit digital restaurant menus before they are published to ensure accuracy and consistency.

• You will catch and fix typos, formatting issues, or inconsistencies in menu data.
  You will use internal tools to validate menu entries, pricing, categories, and item-level details.

• You will collaborate with Menu Operations, Implementation, and Customer Support teams to resolve menu discrepancies quickly.

• You will continuously flag patterns or trends in quality issues to improve team workflows.

• You will contribute to our quality standards documentation and propose process improvements.

• You will complete daily, weekly, and monthly quality control checklists with a high level of accountability.

• You will help uphold Tarro's commitment to operational excellence and customer satisfaction.

• Maintain a 98%+ accuracy rate across menu audits.

• Complete quality review of 100% of menus prior to publishing within SLA.

• Identify at least 3 process improvements to streamline QC workflows.

• Contribute to the creation and maintenance of quality guidelines for cross-functional teams.

• You have a sharp eye for detail and care deeply about delivering error-free work.

• You have excellent written communication skills and can clearly explain quality issues to others.

• You have a strong sense of ownership and don't let small issues slide.

• You are comfortable with repetitive tasks and thrive on accuracy and consistency.

• You are a fast learner who enjoys working in a fast-paced, high-growth environment.

• You have experience in a consumer-driven or restaurant-facing industry.

• You have worked in a quality assurance, data entry, content review, or operations role.

• You have experience using tools like Excel/Sheets, CMS platforms, or workflow tools like Asana or Notion.

• You have familiarity with restaurant menus and understand the importance of accurate item descriptions and pricing.

• You have a roll-up-your-sleeves mentality with current or prior experience working in a fast-paced, collaborative, highly ambiguous environment frequently wearing more than one hat.