Continuous Improvement Manager

6 days ago


Makati City, National Capital Region, Philippines Cobden and Carter Full time ₱960,000 per year

Key Responsibilities

Lead and execute continuous improvement initiatives across HR operations and shared services, ensuring alignment with business goals.

Identify and resolve process bottlenecks, leveraging data and feedback to implement process enhancements.

Monitor and manage key performance metrics including SLA adherence, turnaround times, and resolution quality.

Act as a process SME (Subject Matter Expert) and provide recommendations on HR operational efficiency.

Collaborate with cross-functional teams (HR, IT, Finance, etc.) to deploy and improve workflows using tools like ServiceNow and Workday.

Requirements

5+ years of experience in HR Operations, Shared Services, or Continuous Improvement roles.

Strong understanding of HR processes and service delivery models.

Experience with HR platforms such as ServiceNow and Workday is highly preferred.

Proven ability to manage multiple HR-related projects from inception to implementation.

Strong grasp of process design, improvement methodologies (Lean, Six Sigma, etc.), and metrics tracking.

Job Type: Full-time

Pay: Php80,000.00 per month

Benefits:

  • Paid training

Application Question(s):

  • Please indicate your monthly expected salary here.
  • How long is your exposure to continuous improvement within the HR space?
  • What are the continuous improvement tools you are familiar with?
  • How long is your exposure to Workday and ServiceNow?
  • Do you have Six Sigma certifications?

Work Location: Hybrid remote in Makati



  • Makati City, National Capital Region, Philippines Cobden & Carter International Full time

    About the Role:  A global law firm in Makati is on the lookout for HR Continuous Improvement Manager.  Key ResponsibilitiesLead and execute continuous improvement initiatives across HR operations and shared services, ensuring alignment with business goals.Identify and resolve process bottlenecks, leveraging data and feedback to implement process...


  • Makati City, National Capital Region, Philippines Security Bank Corporation Full time ₱900,000 - ₱1,200,000 per year

    About The RoleTheContinuous Improvement Officeris responsible for using Lean Six Sigma principles to drive continuous improvement initiatives and operational excellence. This role involved end-to-end project management including implementing changes in workflows, structures, trainings, and methodologies used by branches. The CIO shall provide tools and...


  • Quezon City, National Capital Region, Philippines Nezda Global Full time

    Continuous Improvement ManagerQuezon City & IloiloWe're hiring aContinuous Improvement Managerto champion process excellence and operational efficiency across our business units inQuezon City and Iloilo. This role leads Lean Six Sigma projects, drives quality improvement initiatives, and fosters a culture of continuous improvement.Key Responsibilities:Lead...


  • Quezon City, National Capital Region, Philippines Optum Full time ₱1,200,000 - ₱2,400,000 per year

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...


  • Mandaluyong City, National Capital Region, Philippines ECCL Singapore Pte. Ltd. - ROHQ Full time $104,000 - $130,878 per year

    In this role you will:Support the Service Transition Manager in Planning, Coordination, and Execution of GSS Service Transition Demands across Towers to ensure seamless handover of new/updated services to Service Operations.Establish comprehensive service documentation for new services, including but not limited to:Process Documentation and Work...


  • Makati City, National Capital Region, Philippines Michael Page Full time

    Job DescriptionDo you get excited about leading process improvement initiatives that deliver measurable outcomes? Do you enjoy coaching others and building organizational process capabilities? Then read onWhat the Process Management Team Does:The Process team creates business value by enabling easy, uniform, and digital processes. This is achieved...


  • Makati City, National Capital Region, Philippines PM Consulting Full time ₱1,500,000 - ₱2,500,000 per year

    The Process Improvement Manager will be responsible for assessing the adequacy and effectiveness of internal controls, identifying gaps, and recommending improvements to enhance efficiency and compliance. This role plays a key part in strengthening organizational processes through analysis, collaboration, and continuous improvement initiatives.Duties and...


  • Makati City, National Capital Region, Philippines APEX Global Learning and ECC International Full time ₱900,000 - ₱1,200,000 per year

    PositionBusiness Continuity AnalystAbout Usis the leading process improvement solutions provider in Southeast Asia, focused on process consulting, automation solutions and learning outsourcing services. We help companies achieve performance excellence by assisting them implement management systems and international standards/best practices across multiple...


  • Makati City, National Capital Region, Philippines APEX Global Learning and ECC International Full time ₱1,200,000 - ₱2,400,000 per year

    Business Continuity ConsultantAbout UsECCIis the leading process improvement solutions provider in Southeast Asia, focused on process consulting, automation solutions and learning outsourcing services. We help companies achieve performance excellence by assisting them implement management systems and international standards/best practices across multiple...


  • Quezon City, National Capital Region, Philippines Svenbjorn Full time ₱2,400,000 - ₱2,880,000 per year

    Ensures that the Operations Team meets standards for monitoring in an objective fashion all customer contact points. (Web, voice, e-mail, white mail)Capability to train and conduct workshops in Six Sigma, Kaizens, Lean training etc.Handles and resolves resistance of the team to change as it involves conflicting views and opinionsDevelops and trains team...