Continuous Improvement Senior Manager
6 days ago
- Ensures that the Operations Team meets standards for monitoring in an objective fashion all customer contact points. (Web, voice, e-mail, white mail)
- Capability to train and conduct workshops in Six Sigma, Kaizens, Lean training etc.
- Handles and resolves resistance of the team to change as it involves conflicting views and opinions
- Develops and trains team members through coaching, providing work advice and motivation.
- Handles and resolves inconsistency of the team to change as it involves conflicting views and opinions.
- Conducts meetings; Expands knowledge through seminars and keeping abreast of current quality issues.
- Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA) – For Healthcare Accounts
Job Types: Full-time, Permanent
Pay: Php120, Php240,000.00 per month
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Healthcare business excellence: 5 years (Required)
- BPO Healthcare Account: 8 years (Required)
-
Continuous Improvement Manager
6 days ago
Makati City, National Capital Region, Philippines Cobden and Carter Full time ₱960,000 per yearKey ResponsibilitiesLead and execute continuous improvement initiatives across HR operations and shared services, ensuring alignment with business goals.Identify and resolve process bottlenecks, leveraging data and feedback to implement process enhancements.Monitor and manage key performance metrics including SLA adherence, turnaround times, and resolution...
-
HR Continuous Improvement Manager
4 days ago
Makati City, National Capital Region, Philippines Cobden & Carter International Full timeAbout the Role: A global law firm in Makati is on the lookout for HR Continuous Improvement Manager. Key ResponsibilitiesLead and execute continuous improvement initiatives across HR operations and shared services, ensuring alignment with business goals.Identify and resolve process bottlenecks, leveraging data and feedback to implement process...
-
Quezon City, National Capital Region, Philippines Nezda Global Full timeContinuous Improvement ManagerQuezon City & IloiloWe're hiring aContinuous Improvement Managerto champion process excellence and operational efficiency across our business units inQuezon City and Iloilo. This role leads Lean Six Sigma projects, drives quality improvement initiatives, and fosters a culture of continuous improvement.Key Responsibilities:Lead...
-
Service and Continuous Improvement SME
2 weeks ago
Quezon City, National Capital Region, Philippines Optum Full time ₱1,200,000 - ₱2,400,000 per yearOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...
-
Continuous Improvement Officer
2 weeks ago
Makati City, National Capital Region, Philippines Security Bank Corporation Full time ₱900,000 - ₱1,200,000 per yearAbout The RoleTheContinuous Improvement Officeris responsible for using Lean Six Sigma principles to drive continuous improvement initiatives and operational excellence. This role involved end-to-end project management including implementing changes in workflows, structures, trainings, and methodologies used by branches. The CIO shall provide tools and...
-
Mandaluyong City, National Capital Region, Philippines ECCL Singapore Pte. Ltd. - ROHQ Full time $104,000 - $130,878 per yearIn this role you will:Support the Service Transition Manager in Planning, Coordination, and Execution of GSS Service Transition Demands across Towers to ensure seamless handover of new/updated services to Service Operations.Establish comprehensive service documentation for new services, including but not limited to:Process Documentation and Work...
-
Process Improvement Manager
6 days ago
Makati City, National Capital Region, Philippines Michael Page Full timeJob DescriptionDo you get excited about leading process improvement initiatives that deliver measurable outcomes? Do you enjoy coaching others and building organizational process capabilities? Then read onWhat the Process Management Team Does:The Process team creates business value by enabling easy, uniform, and digital processes. This is achieved...
-
Business Continuity Planning Director
2 weeks ago
Quezon City, National Capital Region, Philippines Afni Full time ₱180,000 - ₱240,000 per yearLead Resilience. Drive Change. Become Afni Philippines' BCP DirectorAt Afni Philippines, we're looking for a Business Continuity Planning (BCP) Director to develop strategies that protect our employees, operations, and clients from unexpected crises. If you have a passion for risk management, crisis leadership, and operational resilience , this role is for...
-
IT Manager
6 days ago
Mandaluyong City, National Capital Region, Philippines Senior Accountant Netsuite Full time ₱1,200,000 - ₱1,560,000 per yearIT ManagerJOB PURPOSE:Responsible for all operation in Philippines but will increasingly be integrated in global IT-processes like development, implementing, monitoring and operations.ESSENTIAL JOB FUNCTION:Lead and manage Philippines IT team, operations, priorities, and performance.Ensure IT infrastructure and applications operate to the satisfaction of...
-
Business Continuity Planning Director
2 weeks ago
Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱1,500,000 - ₱2,500,000 per yearDescriptionLead Resilience. Drive Change. Become Afni Philippines' BCP DirectorAt Afni Philippines, we're looking for aBusiness Continuity Planning (BCP) Directorto develop strategies that protect our employees, operations, and clients from unexpected crises. If you have apassion for risk management, crisis leadership, and operational resilience, this role...
