Continuous Improvement Senior Manager
3 days ago
- Ensures that the Operations Team meets standards for monitoring in an objective fashion all customer contact points. (Web, voice, e-mail, white mail)
- Capability to train and conduct workshops in Six Sigma, Kaizens, Lean training etc.
- Handles and resolves resistance of the team to change as it involves conflicting views and opinions
- Develops and trains team members through coaching, providing work advice and motivation.
- Handles and resolves inconsistency of the team to change as it involves conflicting views and opinions.
- Conducts meetings; Expands knowledge through seminars and keeping abreast of current quality issues.
- Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA) – For Healthcare Accounts
Job Types: Full-time, Permanent
Pay: Php120, Php240,000.00 per month
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Healthcare business excellence: 5 years (Required)
- BPO Healthcare Account: 8 years (Required)
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