patient care asap

10 hours ago


Mactan Cebu, Philippines MANILA BANKERS LIFE INSURANCE CORP Full time ₱250,000 - ₱500,000 per year

About the role

We're looking for a passionate and empathetic Patient Care Representative to join our dynamic team at Manila Bankers Life Insurance Corp'. In this full-time position based in Mactan, Lapu-Lapu City, Cebu, you'll be the friendly voice that provides excellent customer service and support to our valued clients.

What you'll be doing

  • Answering inbound calls from patients and customers, addressing their queries and concerns with professionalism and care
  • Providing accurate information about our insurance products and services
  • Assisting clients with policy-related inquiries and processing claims in a timely and efficient manner
  • Maintaining detailed records and documentation of all customer interactions
  • Identifying opportunities to cross-sell and up-sell relevant products to meet customer needs
  • Escalating complex issues to the appropriate team members for resolution
  • Adhering to all company policies, procedures and quality standards

What we're looking for

  • A minimum of 1 year of experience in a call centre or customer service-oriented role, preferably in the insurance or healthcare industry
  • Excellent communication and interpersonal skills, with the ability to listen actively and respond empathetically
  • Strong problem-solving and critical thinking abilities to handle a variety of inquiries and requests
  • Proficiency in English and the local language, both written and verbal
  • Familiarity with insurance products and terminology or a willingness to learn
  • Adaptable and able to work efficiently in a fast-paced, dynamic environment
  • Commitment to providing exceptional customer service and a genuine desire to help others

What we offer

  • Competitive salary and performance-based bonuses
  • Comprehensive health and medical insurance coverage
  • Retirement and savings plan contributions
  • Opportunities for career development and advancement
  • Supportive and collaborative team environment
  • Flexible work arrangements and work-life balance initiatives

About us

Manila Bankers Life Insurance Corp' is a leading provider of insurance and financial services in the Philippines. With a strong commitment to customer satisfaction, we strive to deliver innovative solutions that meet the evolving needs of our clients. Join our team and be a part of our mission to protect and empower individuals and families through our comprehensive insurance offerings.

Apply now



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