Application Support Engineer

4 days ago

San Jose del Monte, Central Luzon, Philippines FrankieOne Full time ₱900,000 - ₱1,200,000 per year
The role

We're looking for someone to join our application support team to help with getting our customers on board and helping them use our products to the best effect.

Our managed financial systems aggregation platform offers up services as RESTful APIs, embeddable web components, and a user portal, so you'll need to be able to work with integration engineers and business users alike.

You are ...

You are energetic and customer-centric. You have likely worked in a high-energy, high-velocity environment and loved it. You are excited by the opportunity to create something that you can be proud of and challenge yourself every day.

Whilst you may have worked within the enterprise space you are not a corporate stalwart but someone who can blend with any business. You love working with smart people and you get excited about solving big problems for customers.

Your ticket to success:
  • Be an advocate. For Frankie, for the product, for our people and for our values.
  • Customer-focused. Working with customers to help identify and capture issues and drive the resolution process to completion
  • Team player. Working with third-party developers to help them integrate into our platform, and provide feedback on how best to use our service. Working as part of the implementation team to help onboard new customers and ensure they're set up correctly.
  • Problem solver. Create and enhance existing playbooks for your colleagues, both current and future, on how to trace and solve problems. Work with the engineering team to help identify and address common problems for customers and yourself - you will have real input to the product and our roadmap.
In a previous life you have:
  • An aptitude for digging into complex technical problems, working through processes, logs, and code to get to that "Aha Gotcha" moment.
  • Acted as the first point of escalation for technical incidents, providing clear technical analysis and resolution plans.
  • Explained to a room of developers and product managers how to implement something.
  • Collaborated with Development, QA, and Support teams to ensure efficient issue resolution and deployment processes.
  • Participated in on-call rotations if required and assisted with incident response and post-mortem reviews.
  • Maintained and updated runbooks, knowledge base articles, and operational documentation.
  • Experienced in API testing using Postman.
  • 2 years' experience in a technical role-software engineering, system administration, or testing. Open to developers interested in transitioning into TechOps
  • Worked with logging/monitoring tools like AWS Cloudwatch, Datadog, ELK stacks, or similar to really drill into issues.
  • Confidence working in a Linux environment using the command line to manage your day-to-day.
  • Been able to query databases to dig further into data. Exposure to traditional relational SQL and NoSQL databases will be a definite plus.
  • Some scripting skills that will allow you to automate investigations as you go.
Department Operations Role Application Support Engineer Locations Philippines, Indonesia Remote status Fully Remote

  • Property Memorial Engineer

    2 weeks ago

    San Jose del Monte, Central Luzon, Philippines Sr. Sto. Nino de Cebu Resources & Development Full time ₱20,000 - ₱23,700 per year

    Job SummaryThe Property Administration Memorial Property Engineer is responsible for the over-all administration and supervision of all activities concerning memorial park operations. He/She is also responsible on the management of interment and/or cremation operation at the memorial park.Job ResponsibilitiesEnsure the cleanliness of the memorial park at all...

  • process analyst

    2 weeks ago

    San Jose del Monte, Central Luzon, Philippines Healthway QualiMed Hospital San Jose del Monte Full time $104,000 - $130,878 per year

    The Process Analyst supports the QualiMed Health Network's Quality Plan of improving business processes in the SBU level. Activities include: implementation, monitoring, measuring and recommendation on improvement of business processes.Job Description:Sustain continuous improvement of the SBU managerial processes and systemsReviews existing process flows on...

  • Quality Assurance and Control Specialist

    2 weeks ago

    San Jose del Monte, Central Luzon, Philippines beBeeQuality Full time ₱900,000 - ₱1,100,000

    We are seeking a seasoned Quality Assurance and Control (QA/QC) professional to lead our quality standards, inspect materials, equipment, processes, and products.Job Summary:This QA/QC Engineer role is responsible for designing and implementing quality control systems, determining corrective actions, and ensuring specific quality standards are consistently...

  • Plant Manager

    1 week ago

    San Jose del Monte, Central Luzon, Philippines V ROQUE Corporation Full time ₱104,000 - ₱130,878 per year

    Join our familyVRC is looking for a Plant Manager who can join us ASAP.Requirements:Candidates must possess Bachelor's Degree in Industrial Engineering.At least 5 year(s) of working experience in Manufacturing Company is required for this position.Develop maintenance procedures and ensure implementationCarry out inspections of the facilities to identify and...

  • Construction Manager

    2 weeks ago

    San Jose del Monte, Central Luzon, Philippines Sr. Sto. Nino de Cebu Resources & Development Full time ₱40,000 - ₱460,600 per year

    Job SummaryThe Construction Manager is responsible for the management and coordination of every phase of the project development, from inception to completion so as to ensure project on-time completion, within the projective budget and quality standard that would be responsive to customer's satisfaction.Job ResponsibilitiesLead the pre-construction meeting...

  • Electrician/Laborer

    2 days ago

    San Jose del Monte, Central Luzon, Philippines Raffco International Trading Corporation Full time ₱25,000 - ₱30,000 per year

    Job Summary:We are seeking a skilled and versatile Electrician to support the installation, maintenance, and repair of mechanical, electrical, and electronic systems and structures. The ideal candidate will have hands-on experience in electronics, electrical systems, and carpentry work, ensuring the functionality, safety, and integrity of various equipment...

  • Medical Social Worker

    7 days ago

    San Jose del Monte, Central Luzon, Philippines Grace General Hospital Full time $104,000 - $130,878 per year

    JOB SUMMARY:Compassionate professionals that handle case management, counseling, interviewing of patients & their families, and collaboration with other institutions or related community services.You are what we're looking for, If;Registered Social WorkerWith work experience in a Medical Field / Hospital Industry is an advantageWith counseling experience,...

  • CSR - sm clark - virtual process

    2 weeks ago

    San Jose del Monte, Central Luzon, Philippines CORPORATE VISIONS INC Full time ₱104,000 - ₱130,878 per year

    What We OfferNo experience needed – full training providedCompetitive salary packagePerformance-based incentives and bonusesNight differential pay (if applicable)Career development and internal promotion opportunitiesSupportive and collaborative team environmentConvenient phone interview processQualificationsStrong verbal and written English communication...

  • Sales Admin Staff

    1 week ago

    San Jose del Monte, Central Luzon, Philippines Hi-Escorp Full time $104,000 - $130,878 per year

    Responsibilities:Conduct outbound cold calls to generate and qualify leads.Present, promote, and sell products/services to meet sales targets.Build and maintain client relationships.Assist in marketing campaigns and lead generation activities.Provide administrative support to the sales team, including preparation of quotations, sales orders, and...

  • Electrical Support Engineer

    2 weeks ago

    San Fernando, Central Luzon, Philippines HR TechX Corp. Full time

    Electrical Support Engineer (Manufacturing | Plant | North Luzon)OverviewThe Electrical Support Engineer plays a key role in the planning, design, and execution of electrical infrastructure projects and energy efficiency initiatives within the plant. This includes overseeing systems such as power substations, electrical distribution networks, lighting, and...