Customer Service Assistant

Responsible for managing and handling the handling and resolution of walk-in complaints, escalated irate complaints from the SD Helpdesk, and providing special attention to VIP and/or LGU cases. Initiate customer-centric programs aimed at ensuring a positive customer experience.CUSTOMER COMPLAINTS RESOLUTIONEnsure a positive customer experience by handling...

About the roleEquicom Savings Bank, Inc. is seeking an enthusiastic Service Assistant / Bank Teller to join our team at our Alabang branch in Metro Manila. As a full-time position, you will play a crucial role in providing exceptional customer service and supporting the day-to-day banking operations of our retail branch.What you'll be doingPerform a variety...

Job Title: Customer Support Representative Location: Alabang, Muntinlupa CityWork Setup: 100% Onsite Shift: Shifting Schedule (Mostly Night Shifts)Join our partner as a Customer Support Representative and deliver exceptional service for a US-based automotive account. In this role, you'll provide vital support to customers, assist with troubleshooting, and...

About the role As a Customer Service Representative (Mortgage), you'll play a vital role in providing exceptional customer service to our clients. This full-time position is based in our Ayala Alabang, Muntinlupa City, Metro Manila office. In this role, you'll be responsible for handling all customer inquiries and requests related to our mortgage products...

Job description:We're Hiring for Customer Service RepresentativesLocation: AlabangWorking Set-up: OnsiteResponsibilities:Handle inbound/outbound calls, emails, and chats.Assist customers with inquiries, concerns, and transactions.Provide accurate product/service information.Resolve issues or escalate when necessary.Maintain records of customer...

Ready to shape the future of work?At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...

Key Responsibilities:Acts as the link between the Customer Service Head (CSH) and clients.Provides timely and accurate responses to customer inquiries and concerns.Monitors and tracks customer inquiries and complaints to identify causes of delays or quick resolutions.Regularly gathers client feedback to improve service, productivity, and...

Key Responsibilities:Handle inbound and/or outbound calls, emails, or chats related to financial services.Assist customers with account inquiries, billing concerns, loan or credit card applications, payment processing, and dispute resolution.Provide accurate information regarding financial products and services.Verify client identity and ensure compliance...

• Engage with customers directly through chat, email, or customer service platforms to answer questions and provide prompt, professional support• Handle and resolve a variety of post-purchase concerns, including:-Refund and return requests (including defective or incorrect items)-Points accreditation-Order cancellations and changes before...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...