Customer Service Representative

4 days ago

Ayala Alabang, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

About the role

As a Customer Service Representative (Mortgage), you'll play a vital role in providing exceptional customer service to our clients. This full-time position is based in our Ayala Alabang, Muntinlupa City, Metro Manila office. In this role, you'll be responsible for handling all customer inquiries and requests related to our mortgage products and services.

What you'll be doing

  1. Provide courteous and efficient customer service to existing and prospective clients via phone, email, and other communication channels
  2. Respond to customer inquiries about mortgage applications, approval status, and account information
  3. Assist customers with completing and submitting mortgage-related documents
  4. Provide guidance and information to customers on the mortgage process and product options
  5. Escalate complex issues to the appropriate team or department for resolution
  6. Maintain accurate and up-to-date customer records and account information
  7. Collaborate with the sales and underwriting teams to ensure a seamless customer experience

What we're looking for

  1. Strong customer service and communication skills, with the ability to explain complex information in a clear and easy-to-understand manner
  2. Proficiency in Microsoft Office applications, particularly Excel and Word
  3. Excellent problem-solving and decision-making skills
  4. Ability to work well in a fast-paced, deadline-driven environment
  5. Prior experience in a customer service or mortgage-related role, preferred
  6. Knowledge of the mortgage industry and relevant regulations, an advantage
  7. Minimum of 1 year US Mortgage experience required

Apply now

  • Customer Service Representative

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Tap Growth ai Full time ₱150,000 - ₱250,000 per year

    We're Hiring: Customer Service Representative - Automotive We are seeking a dedicated and customer-focused Customer Service Representative to join our automotive team. The ideal candidate will provide exceptional support to customers, handle inquiries, resolve issues, and ensure customer satisfaction while maintaining our high service standards in the...

  • Customer Service Representative

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Tap Growth ai Full time ₱250,000 - ₱500,000 per year

    We're Hiring: Customer Service Representative We are seeking a dedicated and customer-focused Customer Service Representative to join our team and provide exceptional support to our valued clients. The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for helping customers resolve their inquiries efficiently...

  • Customer Service Representative

    4 days ago

    Ayala Alabang, National Capital Region, Philippines E-Solutions Full time ₱18,000 - ₱21,000 per year

    Job Title:Customer Service Representative – Insurance AccountLocation:AlabangWork Schedule:Day ShiftSalary Range:₱18,000 – ₱21,000Openings:30Job Description:We are looking for enthusiastic and customer-focused individuals to join our team asCustomer Service Representativesfor anInsurance accountbased inAlabang. In this role, you will handle customer...

  • Customer Service Representative

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Viventis Search Asia Full time ₱30,000 - ₱45,000 per year

    Job Title: Customer Support Representative Location: Alabang, Muntinlupa CityWork Setup: 100% Onsite Shift: Shifting Schedule (Mostly Night Shifts)Join our partner as a Customer Support Representative and deliver exceptional service for a US-based automotive account. In this role, you'll provide vital support to customers, assist with troubleshooting, and...

  • Customer Service Representative

    2 days ago

    Ayala Alabang, National Capital Region, Philippines Neksjob alabang Full time $70,000 - $120,000 per year

    Neksjob alabang is hiring a Full time Customer Service Representative role in Muntinlupa, NCR. Apply now to be part of our team.Job summary:Flexible hours available

  • Customer Service Representative

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱200,000 - ₱300,000 per year

    Now Hiring: Customer Service Representative – Healthcare Account Plaza E Building, Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City, 1781 PhilippinesAre you passionate about helping others? Do you have a heart for healthcare and a voice that makes people feel heard and cared for? Join our team as a Customer Service Representative and...

  • Customer Service Representative

    2 days ago

    Ayala Alabang, National Capital Region, Philippines LanceSoft Inc Full time ₱240,000 - ₱360,000 per year

    Job description:We're Hiring for Customer Service RepresentativesLocation: AlabangWorking Set-up: OnsiteResponsibilities:Handle inbound/outbound calls, emails, and chats.Assist customers with inquiries, concerns, and transactions.Provide accurate product/service information.Resolve issues or escalate when necessary.Maintain records of customer...

  • Customer Service Representative

    2 days ago

    Ayala Alabang, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱228,000 - ₱288,000 per year

    The Customer Service Representative (CSR) serves as the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This role requires excellent communication skills, patience, and a customer-first mindset to effectively handle calls, chats, emails, or in-person interactions.Account:...

  • Customer Service Representative

    4 days ago

    Ayala Alabang, National Capital Region, Philippines People Matter PH Full time ₱150,000 - ₱250,000 per year

    QUALIFICATIONS:Preferably college graduates, but undergrads are welcome to apply if they have proven experience in US Mortgage.At least 2 years of experience in handling US Mortgage accounts in a BPO/outsourcing or related setting.Preferably with prior Originations Processing experience (Purchase Processing and/or Refinance Processing)Candidates with...

  • Customer Service Representative

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Viventis Search Asia Full time $40,000 - $60,000 per year

    About the ClientOur client is leading the way in transforming the automotive retail industry using AI-powered and scalable digital solutions. They aim to enhance customer experiences, drive sales growth, and streamline operations through cutting-edge technology and data-driven automation.Position SummaryThe Customer Service Representative is a...