Expatriate Transactions Advisor

What's The Role
The main objective of the HR Function is to deliver value to Shell and its constituent Businesses and Functions by developing and executing people strategies in direct support of the Group Strategy.

What You'll Be Doing
You will handle global expatriate transactional requests and information queries received from employees, Local HR, HR Business Partners and line managers via web forms, email and telephone.

Your accountabilities will also include:

• Execute a wide range of global transactional processes for Shell expatriates, such as travel or education claims, payments & deductions or housing and immigration cases.
• Act as first point of HR contact for process and policy queries of expatriates during their assignment
• Liaise with HR Business Partners, HR in the Country, Employees, and Line Managers, as required in order to resolve cases.
• Manage cases according to established ways of working, including case logging in EIC/Sales Force, efiling, management of work in progress and keeping customers informed, meeting established KPIs and SLAs, escalating complex issues and working with other parties as required
• Share best practices within the team and drive continues improvement in service delivery through participation in improvement initiatives.
• Adhere to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting all FCM & Data Privacy breaches.
• Deal with constant and demanding workload, and deal with global scope of expat processes

What You Bring
We are keen to speak with individuals who have the following:

• Bachelor's degree in Psychology and/or Human Resources Management
• Strong attention to detail and accurate execution
• Previous experience in HR and Shared Services environment is advantageous
• Strong IT skills (Workday, SAP & Microsoft Office) is advantageous

What We Offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performancerelated salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and
• international teams.
• Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

We are committed to attracting a broader and more diverse pool of candidates. If this position doesn't feel like the perfect fit for your qualifications right now, we'd still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills.

Shell Business Operations Manila
Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell's business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.