Team Lead for Voice Account

1 day ago

Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱900,000 - ₱1,200,000 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Responsibilities:

  • Oversees daily operations for all agents delivering high-quality and valued services
  • Conduct training and coaching, including insights and action plans to improve
  • Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols
  • Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports
  • Perform other supervisory tasks as required

Requirements

  • At least 1 year BPO experience handling a Voice Account
  • At least 6 months TL experience
  • Order taking / Fast Food Account experience is a PLUS
  • Must be detail oriented
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent verbal and written English skills
  • Willing to work onsite in Makati or Mandaluyong
  • Amenable working night shifts

Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

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