Fees and Billing Specialist

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Fees & Billing Specialist is responsible for performing complex manual billing calculations and reconciliations for some of the organizations most complicated clients.

What you will do

• Quality control functions such as reviewing completed Great-West Connect Service Requests, tracking errors and updating procedures.

• Trains new employees and trains existing team members on new products, processes and procedures as requested.

• Assists in coordinating, testing and implementing new products, plans and recordkeeping system enhancements.

• Regularly reviews and maintains various system generated reports as required by SSAE 16 and Sarbanes-Oxley requirements.

• May act as back up for other Operations Analysts or Coordinators as workload requires.

• Other tasks and projects as needed.

What you will bring

• Bachelor's degree in business administration preferred (Accounting or Finance ideal).

• Five (5) years of related work experience preferred.

• Two (2) years of experience of industry experience preferred MS Office skills and intermediate excel skills preferred.

• Strong attention to detail.

• Results orientated with ability to effectively handle multiple tasks/work responsibilities at the same time.

• Excellent proactive communication skills with ability to interact with all levels of staff and management.

• Strong problem resolution skills and understanding of when to escalate a matter.

• Ability to work within prescribed deadlines and in a team environment.

• Using established procedures and working under immediate to general supervision, performs assigned tasks.

• Financial risk and exposure if transactions are processed incorrectly.

• Professional office environment and regular use of general office equipment such as computers and phones.

• While performing the duties of this job, the associate is regularly required to type, reach with hands and arms, sit for long periods of time, read and write, listen, verbally communicate, concentrate, and follow direction.

• The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job.

• They are not intended to be an exhaustive list of responsibilities, duties and skills.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job.  The employer has the right to revise this job description at any time.   You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description.   You may be required perform other duties that are not included on this job description.  The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.