Assistant Manager

1 week ago

Cebu City, Central Visayas, Philippines Moder Solutions Inc. Full time ₱2,000,000 - ₱2,500,000 per year

Qualifications:

  • Bachelor's degree in business, Finance, or other related fields.
  • Excellent written and oral communication skills
  • 3+ years of experience in a leadership role for contact centers preferably Mortgage Domain
  • Strong information analysis and ability to interpret capabilities (ability to present detailed technical analysis, assumptions, and recommendations succinctly)
  • Exceptional problem solving, task prioritization, follow-up, and quick learner
  • Ability to work in a fast-paced, high-pressure environment with dedication, passion, and motivation
  • Good exposure to MS Office (Excel and PPT)
  • Confidence and skillful negotiating skills
  • Able to work either in Mandaue or Cebu City site.

Key Responsibilities:

Team Management & Leadership:


• Supervise, mentor, and support a team of Customer Support Specialists in the mortgage origination process.


• Manage workforce scheduling, performance monitoring, and daily operations to ensure SLA adherence.


• Provide coaching, feedback, and career development opportunities to team members.


• Foster a culture of accountability, collaboration, and customer-first mindset.

Operational Excellence:


• Ensure timely and accurate handling of customer inquiries related to mortgage origination, including application status, document requirements, and process clarifications.


• Monitor loan origination workflows to ensure smooth hand-offs between customer support and underwriting/processing teams.


• Drive process improvements to reduce errors, improve efficiency, and enhance customer experience.


• Track and report on daily/weekly/monthly performance metrics (AHT, FCR, SLA, NPS, CSAT).

Compliance & Quality:


• Ensure adherence to company policies, mortgage regulations, and compliance standards.


• Collaborate with Quality Assurance teams to identify gaps and implement corrective actions.


• Maintain up-to-date knowledge of mortgage products, origination processes, and compliance requirements.

Stakeholder Collaboration:


• Act as a point of escalation for complex or unresolved customer issues.


• Coordinate with internal teams such as Sales, Underwriting, Processing, and Closing to resolve bottlenecks.


• Work closely with senior management to develop and implement strategies for operational effectiveness.

  • Bachelor's degree in Business, Finance, or other related fields.
  • Excellent written and oral communication skills
  • 6+ years of experience in a leadership role for contact centers, Mortgage Domain
  • Strong information analysis and ability to interpret capabilities (ability to present detailed technical analysis, assumptions, and recommendations succinctly)
  • Exceptional problem solving, task prioritization, follow-up, and quick learner
  • Ability to work in a fast-paced, high-pressure environment with dedication, passion, and motivation
  • Good exposure to MS Office (Excel and PPT)
  • Confidence and skillful negotiating skills
  • Experience starting up a new business in BPO – preferably in BFSI industry a plus
  • Able to work either in Mandaue or Cebu City site.

  • Data Management Assistant

    4 days ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱180,000 - ₱360,000 per year

    We are seeking a reliable and detail-oriented Data Management Assistant to join our team in Cebu City. The ideal candidate will assist in organizing, managing, and maintaining data systems to ensure accuracy, accessibility, and security of organizational information.

  • Cage Assistant Manager

    4 days ago

    Cebu City, Central Visayas, Philippines NUSTAR Resort Full time ₱900,000 - ₱1,200,000 per year

    DepartmentCageEmployee TypeProbationaryJob Responsibilities:To assist Senior Cage Management with establishing the departmental business plan and setting Key Performance Objectives for the Casino Cage.Assist with the development of operational requirements for the staffing levels in each of the Casino Cage's, identifying cost efficiencies on a day-to-day...

  • Assistant Kitchen Manager

    1 week ago

    Cebu City, Central Visayas, Philippines Stone & Pebble Full time ₱180,000 - ₱300,000 per year

    Stone & Pebble Café is looking for a passionate and skilled Assistant Kitchen Manager to join our growing team. This is a key leadership role where you'll oversee both our café kitchen and commissary operations, ensuring the highest standards of food quality, efficiency, and consistency.Responsibilities:Assist the Corporate Chef in planning, organizing,...

  • Case Manager Assistant

    1 week ago

    Cebu City, Central Visayas, Philippines Cornerstone BMP CR Full time ₱150,000 - ₱250,000 per year

    Job Title:Case Manager Assistant (Legal Support – U.S. Cases & Clients)Location:RemotePosition Type:Full-time – Central Time ScheduleAbout UsAtCornerstone BMP, we're a fast-growing team connecting U.S. clients with world-class paralegal and case management support.Our mission is to provide exceptional assistance that makes a real impact on people's...

  • Property Management Assistant

    1 week ago

    Cebu City, Central Visayas, Philippines PLACE Corporate Careers Full time ₱1,584,000 - ₱2,052,000 per year

    PLACE is an end-to-end technology and business services platform designed to simplify the real estate lifecycle for both consumers and their real estate agents. Top producing real estate teams partner with PLACE because we take care of bookkeeping, human resources, in-house legal, design and marketing, talent acquisition, business training and coaching....

  • HR Assistant Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines Your Employee Offshore ( Yempo ) Inc. Full time ₱900,000 - ₱1,200,000 per year

    We have an exciting Cebu-based opportunity available for an HR Assistant Manager to work on day shift on-site. When you join Yempo, you'll receive the following fantastic benefits:Highly competitive salary – paid weeklyHMO enrollment on commencemenAdditional HMO dependents added each year of servic20 vacation days per year; 7 sick dayAnnual performance...

  • HR Assistant Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines Your Employee Offshore ( Yempo ) Inc. Full time ₱900,000 - ₱1,200,000 per year

    We have an exciting Cebu-based opportunity available for an HR Assistant Manager to work on day shift on-site.When you join Yempo, you'll receive the following fantastic benefits:Highly competitive salary – paid weeklyHMO enrollment on commencementAdditional HMO dependents added each year of service20 vacation days per year; 7 sick dayAnnual performance...

  • Assistant Project Manager

    4 days ago

    Cebu City, Central Visayas, Philippines CBRE Full time ₱900,000 - ₱1,200,000 per year

    Assistant Project Manager (Cebu City)Job ID238789Posted22-Sep-2025Service linePJM SegmentRole typeFull-timeAreas of InterestConstructionLocation(s)Cebu City - Cebu - PhilippinesAssistant Project Manager (Cebu City)CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the...

  • Assistant Project Manager

    4 days ago

    Cebu City, Central Visayas, Philippines Turner & Townsend Full time ₱400,000 - ₱800,000 per year

    Company DescriptionTurner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people's lives. Working in partnership makes it possible to deliver the world's most...

  • Assistant Brand Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines FEdCenter Management Consulting Inc. Full time ₱900,000 - ₱1,200,000 per year

    Do you have a passion for building brands and creating marketing strategies that delight consumers? We are looking for an Assistant Brand Manager to join our dynamic Marketing team. This role is perfect for someone who thrives in a fast-paced environment and wants to grow into a full brand management career.What You'll DoResearch & Insights: Lead consumer...