Training Staff
5 days ago
Under the supervision of the Channel Manager, this key position is responsible for the training and random audits for the team.
PERFORMANCE AND PEOPLE MANAGEMENT
- Creates training modules and provides associated activities.
- Conducts training for new hires.
- Conducts product specific and refresher training.
- Evaluates the effectiveness of training programs conducted (Levels 1 to 3).
- Prepares trainee assessment and evaluation.
- Manages training records of learners and prepares applicable training reports accordingly.
- Handles administrative duties related to training.
- Assists Supervisor when necessary.
COMMUNICATION
- Interfaces with internal and external clients, CM and subordinates on general issues and solutions related to training.
- Prepares training reports and makes recommendations on how to improve the training.
- Answers emails, inquiries regarding project specifications.
REQUIRED DUTY STATEMENTS
- Ensures compliance to company rules and regulations.
- Ensures compliance of all Non-Conformity Corrective Action Preventive Action Concessions (NCAPACs) and all other audit findings within the prescribed period.
- Reports security incidents and/or any identified security weaknesses.
REQUIREMENTS:
- Graduate of a 4-year course preferably related to Information Technology and Business Management.
- At least 3 years of experience as a Trainer, conducting and facilitating a variety of training programs.
- 1 year or more of relevant and related experience in BPO industry is an advantage.
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Job Type: Full-time
Benefits:
- Health insurance
- Life insurance
- Paid training
Education:
- Bachelor's (Required)
Experience:
- Trainer: 3 years (Required)
- BPO: 1 year (Required)
Work Location: In person
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