
Services Planner
4 days ago
Be the key to seamless service delivery As a Services Planner, you'll coordinate the deployment of Service Engineers to ensure timely execution of maintenance, warranty, and technical support activities. Your role drives operational efficiency and customer satisfaction.
Key Responsibilities
- Schedule and deploy Service Representatives (SRs) for various service offerings
- Optimize travel and calendar planning for field engineers
- Confirm work schedules with customers or partners before dispatch
- Participate in SIM sessions and follow operational processes
- Ensure accurate Work Order (WO) management and timely revenue recognition
- Maintain updated SR skill profiles and assign based on technical competency
- Coordinate pre-deployment requirements (e.g., permits, gate passes)
- Collaborate with internal teams for smooth service delivery
- Ensure safety, cybersecurity, and compliance in all deployments
- Work only with certified and cyber-compliant subcontractors
Qualifications
- Bachelor's degree in a relevant field
- Strong written and verbal communication skills
- Excellent interpersonal and teamwork abilities
- Self-motivated with strong problem-solving and decision-making skills
- Experience in people management is an advantage
Preferably knowledgeable in:
Electrical Distribution (LV/MV)
- Process Automation
- Building Automation
- Solar Power Systems
Why Join Us?
- Be part of a global leader in energy management and automation
- Work with passionate professionals in a collaborative environment
- Make a real impact on customer success and operational excellence
Reporting Line
You will report directly to the Services Operations Manager
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