Customer Service Representative

4 days ago

Batangas, Calabarzon, Philippines Knack RCM (formerly HealthyBOS) Full time ₱240,000 per year

Key Responsibilities:Provide excellent customer service through clear verbal and written communication.Handle distributor inquiries with professionalism, active listening, and empathy.Review and validate contract pricing, rebate agreements, and distributor claims.Identify and resolve discrepancies between contracts and distributor invoices.Apply conflict resolution and negotiation skills to address pricing or rebate issues.Manage rebate/contract escalations and ensure timely resolutions.Coordinate with internal stakeholders (finance, contracts, supply chain, legal, and pricing teams).Document workflows, gaps, and suggest process improvements.Manage multiple contracts, rebate requests, and distributor queries simultaneously.Ensure compliance with healthcare industry regulations, SOPs, and risk awareness protocols.Core Skills & Qualifications:Strong communication skills (verbal & written) with excellent customer service orientation.Knowledge of supply chain processes (manufacturers > distributors > customers).Familiarity with contract terms, rebate agreements, and pricing structures.Analytical mindset with strong attention to detail in reviewing pricing and eligibility.Strong Excel and data management abilities for reporting and tracking.Email management and comfort with contract/rebate management tools.Ability to prioritize workload and meet deadlines in a fast-paced environment.Experience in process improvement and continuous workflow enhancement.Knowledge of healthcare industry regulations is a plus (GPO contracts, distributor agreements, rebate compliance) preferred.Fresh graduates are welcome to apply.Amenable to work onsite and night shift in Lipa City, Batangas.Job Types: Full-time, Permanent, Fresh graduatePay: Php18, Php20,000.00 per monthAbility to commute/relocate:Batangas: Reliably commute or planning to relocate before starting work (Preferred)Experience:B2B account: 1 year (Preferred)Work Location: In person

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