Customer Service Representative

2 weeks ago

Batangas, Calabarzon, Philippines Shareing Cafe Full time ₱150,000 - ₱250,000 per year

RESPONSIBILITIES

  • Perform outgoing calls, manage customer service inquiries from emails and chat.
  • Identifying and assessing customer's needs to achieve satisfaction.
  • Handle tickets, provide appropriate solutions and alternatives.
  • Follow up to ensure resolutions.
  • Keep records of customers interaction.
  • Process Customer accounts.
  • Follow communication procedures, guidelines and policies.

REQUIREMENTS

  • High school graduate with some college education is preferred.
  • Excellent English oral & written communication skills.
  • Strong phone contact handling skills and active listening.
  • Customer Orientation and ability to adapt / respond to different types of characters.
  • Ability to multi task, prioritize and manage time effectively.
  • Basic knowledge of computer programs like Word, Excel, and Powerpoint.
  • BPO work experience is an advantage.

Job Type: Full-time

Ability to commute/relocate:

  • Batangas City: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Required)

Work Location: In person

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