technical support engineer

2 weeks ago

Manila, National Capital Region, Philippines Asticom Technology Inc Full time $40,000 - $60,000 per year

Role Qualifications

  1. A bachelor's degree in Engineering/project management, or a similar field.
  2. A minimum of 1-year experience as a PMO analyst / similar role in the Telecommunications field.
  3. Ability to analyze a range of complex data and make decisions based on analytical findings.
  4. Strong coordination, administration abilities and keen to details
  5. Proficient in Microsoft Office & Google tools with experience in vendor/subcon management.
  6. With experience in validation, and review of complex data.
  7. Good critical thinking and problem-solving skills.
  8. Solid communication and interpersonal skills.
  9. Team Player - with experience in generating dashboards based on data on hand

Role Responsibilities

Deliverables

  • Assists the PMO team in creating and maintaining project dashboards, monitoring project plans, timelines and costs, and makes timely callouts.
  • Coordinates project management activities with internal resources and third-party vendors related to domain specific tasks.
  • Assists in the creation and maintenance of domain level and rolled up project documentation and reports
  • Provides logistics and administrative support as needed
  • Assists the Project Delivery team in strategizing integrated assessment of build programs
  • Transforms project data to a usable report for the project delivery team
  • Attends project-related meeting ceremonies and critical site activities.
  • Vendor Management and Vendor Resource Tracking
  • Provide timely updates and project reports as needed.
  • Identifying and sorting of SOW based on region/squad/teams/vendors, etc

  • Reports in the format required by Client such as but not limited to:

  • Project Dashboards

  • Status Reports

  • Post activity reports

  • Completion reports

  • Progress reports

  • Deviation Analysis

  • Build Fault Ticket Closure

  • Rolling Forecast/Build Planning

  • PCR Monitoring

  • TRFS/CRFS, Milestone Tracking and Handover to Ops

  • Master Data Base Consolidation, proper gating and review of completeness of data

  • Build Handover to Ops report

  • Transforms project data to usable report

  • Helps facilitate risk mitigation and issue resolution relative to budget, inventory and PR/PO.
  • Consolidates and analyzes rollout and project updates to effectively monitor initiatives under his/her specific portfolio.
  • Analyzes and provides summaries for portfolio performance metrics.
  • Monitors end-to-end compliance of projects against established portfolio roadmap.
  • Supports the Portfolio Manager in critical portfolio meetings and cadences.
  • Participates in projects Post Implementation Reviews (PIR's) to determine wins, lessons learned and key improvements.
  • Portfolio Management - Understands project management principles and have basic understanding of the nine knowledge areas

Technical Support Engineers are indispensable for coordinating tasks, managing timelines, and facilitating communication among team members, ensuring the smooth execution of projects and achieving organizational objectives efficiently.

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