Contact Center Team Lead
2 days ago
Job Description Contact Center Team lead
The Customer Service Team Leader supervises and guides a team of customer service representatives for high-quality service delivery.
This role involves monitoring performance, coaching team members, resolving escalated issues, and driving continuous improvement in customer satisfaction and operational efficiency.
Mentioned below are key duties:
Lead, mentor, and support a team of Customer Service team members.
Conduct regular team meetings and one-on-one performance reviews.
Set daily, weekly, and monthly targets for the team
Track and analyse Customer Service metrics and KPIs.
Prepare performance reports and present findings to senior management.
Identify areas for improvement and implement corrective actions.
Collaborate with stakeholder to streamline operations
Strong leadership and team management skills
Familiarity with workforce management and scheduling tools
Excellent communication, and problem-solving resolution abilities
Work set-up
Willing to work onsite either in McKinley & Pasay
-
Contact Center Manager
1 week ago
Manila, National Capital Region, Philippines IDP Education Ltd Full time ₱2,000,000 - ₱2,500,000 per yearIDP Education LimitedAbout IDPIDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised of over 7,000...
-
Contact Center
2 days ago
Manila, National Capital Region, Philippines IT Triage Full time ₱30,000 - ₱45,000 per yearAbout The GroupThe Reivernet Group is made up of seven entities: RN Projects, Reivernet, IT Triage, Site Compass, Bright Star, RN Gateway and RGC Management. We design, build, configure, support and document complex data networks for business, with a focus on hotel networks.IT Triage provides outsourced, short- or long-term remote Help Desk services across...
-
Contact Center Engineer
2 days ago
Manila, National Capital Region, Philippines White Cloak Technologies Full time ₱900,000 - ₱1,200,000 per yearJob Title: Contact Center EngineerKey ResponsibilitiesResponsible for handling developments for telephony system used by contact center.Develop call flow scripts and assess user experience based on contact center requirement.Technical support for call flow changes and initiativesOversees the preparation and planning of call flows and communication...
-
Contact Center Officer
2 days ago
Manila, National Capital Region, Philippines Reivernet Group of Companies Full time ₱250,000 - ₱500,000 per yearAbout The GroupThe Reivernet Group is made up of seven entities: RN Projects, Reivernet, IT Triage, Site Compass, Bright Star, RN Gateway and RGC Management. We design, build, configure, support and document complex data networks for business, with a focus on hotel networks.IT Triage provides outsourced, short- or long-term remote Help Desk services across...
-
Genesys Contact Center Engineer
2 weeks ago
Manila, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱900,000 - ₱1,200,000 per yearGenesys Contact Center EngineerBGC Taguig | Contract | (Hybrid- Twice in week) | Competitive SalaryProfessional & Technical Skills:-Required Skill: Advanced proficiency in Genesys Contact Center Operation (Minimum 1 year).-Strong understanding of software development methodologies and best practices.-Experience with modern programming languages and...
-
Specialist, HR Contact Center
2 days ago
Manila, National Capital Region, Philippines Fresenius Medical Care Full time ₱900,000 - ₱1,200,000 per yearAs an HR Contact Center Specialist , you will play a crucial role in delivering high-quality HR support and services to our employees and clients. You will serve as the first point of contact for HR-related inquiries and provide prompt, accurate, and efficient responses to resolve various HR issues and requests. Your primary responsibilities will...
-
Manila, National Capital Region, Philippines RingCentral, Inc. Full time ₱40,000 - ₱80,000 per yearProfessional Services Contact Center EngineerSay hello to possibilities.It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little information about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We...
-
Genesys Contact Center
2 weeks ago
Manila, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱900,000 - ₱1,200,000 per yearPosition Summary:As a Custom Software Engineer, you will be responsible for developing tailored software solutions that address unique business requirements. Your day-to-day tasks will include coding, enhancing system components, and collaborating with team members to deliver scalable, high-performance applications using modern technologies and Agile...
-
Manila, National Capital Region, Philippines RingCentral Full time ₱1,200,000 - ₱2,400,000 per yearProfessional Services Contact Center EngineerSay hello to possibilities.It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little information about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We...
-
Contact Center Team Lead
2 weeks ago
Manila, National Capital Region, Philippines Capgemini Full time ₱900,000 - ₱1,200,000 per yearJob Description Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.Conducts appropriate meetings/workshops to elicit/understand and document the...
