Contact Center Team Lead

Job Description Contact Center Team lead The Customer Service Team Leader supervises and guides a team of customer service representatives for high-quality service delivery. This role involves monitoring performance, coaching team members, resolving escalated issues, and driving continuous improvement in customer satisfaction and operational...

IDP Education LimitedAbout IDPIDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised of over 7,000...

Genesys Contact Center EngineerBGC Taguig | Contract | (Hybrid- Twice in week) | Competitive SalaryProfessional & Technical Skills:-Required Skill: Advanced proficiency in Genesys Contact Center Operation (Minimum 1 year).-Strong understanding of software development methodologies and best practices.-Experience with modern programming languages and...

Professional Services Contact Center EngineerSay hello to possibilities.It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little information about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We...

LOCATIONManila, PHJOB TYPEFull-Time & Part-TimePOSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're hiring a results-driven Collections...

POSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're hiring a results-driven Collections Representative to join our dynamic BPO contact...

Contact Center Process Senior Associate Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Job Description - Grade Specific...

Job Description We are seeking a Contact Center Process Associate to serve as the first point of contact for our customers, delivering exceptional service and support across multiple communication channels. This role is key to ensuring customer satisfaction by addressing inquiries, resolving concerns, and providing timely, effective solutions.Key...

LOCATIONManila, PHJOB TYPEFull-Time & Part-TimePOSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.We are looking for a professional and...

JOB SUMMARY:The Call Center Team Lead shall lead oversee the section in ensuring the efficiency of the Customer Care Specialists in handling all social media inquiries, telephone inquiries and converting the acceptable number of inquiries into actual bookings and shows.JOB DESCRIPTION:Spearheads the telemarketing function of the Call Center Section in...