Call Center Operations Staff

2 days ago

Ormoc City P, Philippines PFLEIDER-WARD CO., LTD. Full time ₱120,000 - ₱180,000 per year

Call Center Operations Staff

Location: Ormoc City

Work Setup: Full-time, Office-Based

Job Summary:

The Call Center Operations Staff is responsible for handling inbound and outbound calls to provide excellent customer service and support. The role involves assisting customers with inquiries, concerns, or requests, ensuring each interaction is handled efficiently and professionally while meeting company performance standards.

Key Responsibilities:

  • Handle inbound and/or outbound calls in a courteous and professional manner.
  • Provide accurate information and effective solutions to customer inquiries.
  • Follow communication scripts, call handling procedures, and quality standards.
  • Record details of customer interactions, transactions, and feedback accurately.
  • Meet or exceed performance targets such as quality scores, attendance, and productivity.
  • Work collaboratively with teammates and supervisors to achieve operational goals.
  • Maintain professionalism, confidentiality, and a positive attitude at all times.

Qualifications:

  • Excellent English communication skills (both verbal and written).
  • Strong listening, comprehension, and problem-solving skills.
  • Willing to work on shifting schedules with a graveyard shift
  • Must be willing to work on-site (Ormoc City).
  • With or without BPO/call center experience — training will be provided.
  • Competitive, resilient, and able to handle pressure or rejection professionally.

Preferred Skills (an advantage but not required):

  • Previous experience in customer service, sales, or BPO work.
  • Familiarity with basic computer applications and call handling systems.

Why Join Us:

  • Competitive compensation and performance-based incentives.
  • Training incentives and career development opportunities.
  • Supportive and team-oriented work environment.
  • Opportunity for long-term career growth in a stable organization.

Job Types: Full-time, Permanent

Pay: Php10, Php15,000.00 per month

Benefits:

  • Company events
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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