Application Engineer

2 days ago

Quezon City, National Capital Region, Philippines Hidromac Philippines, Inc Full time ₱240,000 - ₱360,000 per year

The Application Engineer is responsible for providing after-sales assistance and guidance to customers or end-users. They play a critical role in ensuring that all before and after sales technical requirements of the customer are delivered.

Duties and Responsibilities

After Sales Support

  • Provide technical support for various products offered by the company
  • Provide timely and effective technical support to resolve problems
  • Respond to customer inquiries and issues through various communication channels, such as phone, email, chat, or in-person
  • Ensure that support provided meets quality and performance standards
  • Provide support to teams at sites

Technical Knowledge

  • Maintain a deep understanding of the products and services offered by the company
  • Stay updated with latest features, updates and changes to products and services

Knowledge Sharing / Product Training

  • Conduct product presentations and technical discussions with customers
  • Collaborate with other members of the TSG to share insights and best practices, and solutions to common technical issues
  • Participate in team meetings and training sessions
  • Create and update training materials and documentation as needed

Documentation and Reporting

  • Gather and report customer feedback regarding product or service issues and concerns
  • Record and document customer interactions – including issue descriptions, solutions, and any relevant information in a systematic and organized manner
  • Ensure accurate and thorough documentation for reference and reporting
  • Prepare and submit accurate and timely reports on activities
  • Liaise with supplier or principal counterparts

General Activities

  • Support activities of other departments
  • Attend meetings of the department and company-wide activities
  • Other tasks that may be assigned

Requirement :

  • Bachelor's degree in Mechanical Engineering
  • Work experience in power plants, refinery, mining or other related industry
  • Work experience with instrumentation and mechanical products, an advantage
  • With valid driver's license
  • With Safety Training Certificate
  • Proficiency in the use of computer programs for:
  • Word Processing
  • Spreadsheet
  • Email
  • Ability to learn technical products and present
  • Fluent in oral and written English
  • Excellent organizational skills
  • Effective communication skills
  • Strong attention to detail

Job Types: Full-time, Permanent

Pay: Php20, Php30,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Staff meals provided

Ability to commute/relocate:

  • Quezon City: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Willingness to travel:

  • 75% (Preferred)

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