Quality Analyst

5 hours ago

Taguig, National Capital Region, Philippines Canon Full time ₱360,000 - ₱600,000 per year

Location: McKinley Hill, Taguig

Schedule: 8AM - 5PM (Dayshift)

Work Set-Up: Temporary Onsite (Hybrid after training)

What We Offer

  • Work-life balance in a supportive environment

  • Competitive compensation and benefits package

  • Opportunity to grow your career in a global company

Essential Duties

  • Identify and understand client requirements to anticipate needs

  • Ensure a positive customer experience

  • Handle documentation and compliance requirements in coordination with the CUK onshore team

  • Support Operations Supervisor and Team Leader in implementing policies and procedures aligned with Canon's standards

  • Suggest and support process improvement initiatives to maintain consistent service quality

  • Verify accuracy and collate information required by clients

  • Contribute to team improvement projects, including tools and process changes

  • Prepare weekly and monthly QA reports for Operations Supervisor

  • Conduct quality evaluations of service team transactions to ensure accuracy, completeness, and timeliness

  • Provide coaching to associates on areas for improvement identified during evaluations

  • Flag critical issues to Operations promptly

  • Participate in weekly calibration sessions with Operations and stakeholders

  • Assist Team Leads with root cause analysis of top error drivers

  • Collaborate with Operations to improve processes and reduce repeat issues

  • Conduct certification and QA guideline discussions for new hires before endorsement to Operations

Qualifications

  • Bachelor's degree in any business-related discipline

  • Product and solutions knowledge to understand implications for order processes

  • Customer-centric mindset with strong analytical skills and accurate data entry experience

  • Excellent communication skills

  • High level of accuracy and strong work ethic

  • Strong time management and prioritization skills

  • Ability to work independently and as part of a team

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