
CRM Staff
4 days ago
Job description
DUTIES AND RESPONSIBILITIES:
- Proactively contacts customers following schedule of first maintenance appointment and those with pending recommendations for service.
- Contacts customers to promote service promotional activities and follow up of recommended services through pro-active marketing calls, text blast, email blast etc.
- Receives incoming calls for service appointments and sets appointment for customers due for maintenance.
- Ensures confidentiality of customer's information and vehicle profile. Provide information with the consent and approval of the Management.
- Contacts customers to update customer information for future prospecting.
JOB SPECIFICATIONS:
- Graduate of any four-year course.
- Knowledgeable in office and administrative procedures and practices.
- Above average oral and written communication skills.
- Pleasing personality and above average customer relations skills.
Job Type: Full-time
Work Location: In person
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