Control Triage Coordinator

Alabang , Philippines, Muntinlupa City, National Capital Region (Manila)

Control Triage Coordinator

*Summary:*

• Acts as horizontal support responsible for research and monitoring of controls effectiveness, including potential customer account mitigation and/or controls performance trend reporting.

*General Responsibilities:***

• Ensures high compliance with regulations
• Primarily acts as a resource person to conduct in-depth research and investigation on an account level risk
• Documents all research findings and present via sprint based meetings/ forums
• Reports generation. Utilizes appropriate reference files and sources in accessing information.
• May be assigned/ rotated across related sub-functions including but not limited to sub-functions within Operations
• Other job-related duties that may be assigned from time to time

*Basic Qualifications:*

• Educational Background: At least 2 years of college or with equivalent work experience
• 1 year relevant experience in a Call Center or Back Office environment
• Functional knowledge of MS Excel and similar software (Google Sheets, etc.)

*Skills Required:*

• Excellent verbal and written communication skills
• Active listening skills
• Strong interpersonal skills
• Has strong problem solving skills
• Detail Oriented
• Ability to think critically and understand nuanced or complicated processes
• Ability to innovate/ identify opportunity areas for process improvement
• Ability to work independently and be a team player
• Ability to adapt in a fast-paced and dynamic work environment

*Preferred Qualifications:*

• Preferably with a background in highly analytical operations - with a focus on error finding
• Previous experience in problem solving and error trending

Eligibility Criteria for IJP:

• Associate must have a recent rating of at least a "Strong" or above
• Associate's current time in position, as noted on Workday is greater than or equal to 6 months
• Associate is not actively on any type of a Performance Improvement Plan (PIP)
• Associate must not have any written warning corrective action and up in any stage of the application process
• Associate must meet all minimum requirements and Basic Qualifications (BQs) of the job, as outlined in the internal job posting

NOTES:

• Requisition open under local terms
• Candidate must have appropriate paperwork to work in the Philippines
• Completion of internal questionnaire is required to proceed
• Don't forget to upload your resume in Workday before submitting your application. Incomplete application may delay in processing

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).