Hotel Supervisor

1 day ago

Cebu City, Central Visayas, Philippines Canberry Global Ventures Corp. Full time ₱800,000 - ₱1,200,000 per year

Duties and Responsibilities:

  • Oversees the smooth operations of Front Office, Housekeeping and the entire property.

  • Handles check-in/check-out, reservations and guest's payments.

  • Handles guest complaints and other special requests of guests.

  • Ensures DOT, IATF and other LGU requirements for safety protocols are being followed.

  • Be fully aware of any ongoing promos and room rates of the hotel.

  • Directs and coordinates any hotel emergencies such as fire, earthquake, bomb threat etc. in the absence of the Operations Manager.

  • Implements hotel emergency policies and procedures.

  • Keep track of day to day task by using checklist

  • Custodian of lost and found items as well as keeping record for tracking and release of lost items found.

  • Maintains a log book and records any unusual incidents and checks any matters that require follow up.

  • Responsible for preparing accident reports, checks on complaints and VIP arrivals.

  • Inspects property premises, associates, facilities and equipment, noting down irregularities and acting on it.

  • Coordinates with Engineering Department faulty equipment and facilities.

  • Implements good practices and sets an example to the team.

  • Adept with Front Desk Operations such as reservation, cashiering procedures, reservation forecast, room status and availability.

  • Checks and ensures all rooms particularly those assigned for VIPs are in order and with amenities before arrival of guests.

  • Meets and assist VIPs upon arrival and bids them farewell upon departure.

  • Conducts courtesy calls on guests to check on concerns and special requests.

  • Ensures that all reports and room assignments are done properly.

  • Ensures blocking of rooms for future arrivals.

  • Be one of the responsible people looking after events and any hotel activities for guests or internal.

  • Directs the Security Officer/Personnel whenever circumstances demand such action.

  • Ensures that the lobby and entrance are kept clean at all times and the main entrance is free of obstruction and traffic congestion.

  • Double checks all check-in details, occupied room rate standing charges and ensure that all are correct.

  • Ensures the maintenance of sanitation, security and safety in guest rooms and associate's work area.

  • Performs other duties that may be assigned by superiors from time to time.

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