Jr. Cloud Engineer

2 weeks ago

Davao City, Davao, Philippines Inriver Full time

The Second Line Support Engineer provides advanced technical support for escalated incidents and service requests. The role requires strong knowledge of Microsoft Azure services and Windows Server environments, with daily use of help desk software for case management. The engineer works closely with first line support, SRE, and DevOps teams to maintain high availability, effective troubleshooting, and proactive problem management.

Growth position into a Sr. Engineer working with platform and architecture level issues.

Responsibilities:

  • Resolve escalated tickets from first line support in helpdesk, ensuring accurate and timely resolutions.
  • Troubleshoot and resolve Azure-related issues including Application Insights, Storage Accounts, Virtual Machines, and Networking.
  • Administer and troubleshoot EntraID and Windows Server
  • Monitor application and infrastructure health using Azure Application Insights and Azure Monitor.
  • Perform root cause analysis and support problem management initiatives.
  • Administer Azure Storage Accounts, including security policies, lifecycle rules, and data access troubleshooting.
  • Escalate complex issues to SRE, DevOps, or vendors with detailed diagnostics.
  • Document solutions and contribute to the knowledge base to improve first line resolution rates.
  • Participate in incident response and on-call rotations when required.
  • Ensure compliance with ITIL v4 processes including Incident, Problem, and Change Management


Required Skills & Qualifications:

  • ~1 years IT support experience
  • Relevant technical degree or equivalent practical experience.
  • Microsoft Certified: Azure Fundamentals (AZ-900) or higher preferred.
  • Experience with Zendesk or comparable ticketing systems and understanding of SLA's and a customer first mindset
  • Strong knowledge of Microsoft Azure: Application Insights, Storage Accounts, RBAC, and monitoring tools.
  • Understanding of Windows Server fundamentals
  • Understanding of SQL fundamentals
  • Proficient with Powershell
  • Familiarity with ITIL processes and best practices.
  • Excellent troubleshooting, problem-solving, and documentation skills.
  • Clear and professional communication skills with both technical and non-technical stakeholders.

Desirable skills:

• PowerShell scripting and automation skills.

• Experience with Azure Log Analytics, Monitor, or Sentinel.

• Exposure to Windows Server, DevOps, Azure storage, and Entra ID

• Experience supporting teams across multiple geographies (EU, US, APAC).

Live the core values

•We are invested – we lead by example & we deliver on our promises

•We are inclusive – we are in it together & no one is as smart as all of us

•We are ingenious – we cultivate curiosity & we are forward-thinking

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