Architecture Analyst

Job Responsibilities

• Endpoint Imaging: Architect and maintain enterprise-wide Windows imaging solutions using MECM and Autopilot
• Desktop Management: Oversee the deployment, configuration, and maintenance of Windows desktop environments
• Troubleshooting: Perform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently
• Automation: Develop and implement automation scripts to streamline desktop management tasks
• Documentation: Maintain comprehensive documentation of desktop configurations, processes, and procedures
• Collaboration: Work closely with other IT teams to ensure seamless integration and support of desktop systems. Provide expert-level support to technical partners
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Job Qualifications

• Undergraduate degree or equivalent experience
• 5+ years of experience in Windows desktop engineering or a related field

• Technical Skills:

• Practical experience supporting Windows Autopilot including troubleshooting deployment workflows

• Experience with hybrid and cloud-native deployment models
• Proficiency in Microsoft Intune Windows Device Management
• Solid understanding of Windows OS internals (kernel, registry, services, drivers, etc)
• Automation: Experience with scripting languages such as PowerShell for automation
• Security: Foundational understanding of Windows security technologies, i.e policy, encryption, authentication, network security
• Analytical Skills: Proven excellent problem-solving skills with a focus on troubleshooting Windows OS and OS deployment issues across diverse hardware and user environments
• Communication: Proven solid verbal and written communication skills

Preferred Qualifications:

• Experience developing and maintaining Windows Imaging in MECM
• Experience with DEX tools for troubleshooting endpoint issues
• Experience working in a Microsoft centric environment (O365, M365)
• Experience working in a large endpoint environment over 50k
• Experience working in a highly regulated industry i.e. Insurance, Healthcare, Banking

WHAT WE OFFER:

• Market Competitive Pay Levels
• Hybrid
• Retirement Plan
• Medical Plan (HMO) from Day 1 of employment
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Tuition Fee Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance Based Merit Increases
• Employee Recognition
• Training and Staff Development
• Employee Referral Program
• Employee Volunteerism Opportunity
• All Mandatory Statutory Benefits

WHO WE ARE:

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.

Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.