BPO Associate Director

2 days ago

Quezon City, National Capital Region, Philippines NTT DATA Full time ₱600,000 - ₱1,200,000 per year
  • Manages a staff of professional-level team members or manages a team through lower-level supervisors.
  • Works within general policies and management guidance, independently determining approach to managing daily operations.
  • Provides guidance and technical advice, becoming actively involved as necessary.
  • Provides leadership of assigned departments through subordinate leaders.
  • Analyzes budget variances and participates in the development of action plans.
  • Ensures the highest level of support, technical detail and communications is provided in an efficient and courteous manner to clients.
  • Takes lead position in initiating client relationships, determining project scope, developing the final proposal, and making executive presentations.
  • Should have inbound call center experience - Customer Service, Banking & Retail industry experience an advantage
  • Ability to develop comprehensive and complex operational and strategic plans..
  • 3-5 years' experience in the financial industry
  • 3-5 years' experience in Dispute/Chargebacks Handling preferred.
  • Strong Customer Focus/Orientation
  • Professional written and verbal communication skills
  • Strong Active listening and negotiation skills
  • Detail-oriented and ability to multi-task
  • Strong organizational and time management skills
  • Strong Decision-making skills and able to exercise sound judgment.
  • Highly motivated with ability to work independently in a fast-paced environment.
  • Flexible, reliable, conscientious, and able to follow directions.
  • Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams.
  • Previous experience with TS2 and TCS applications is an asset.

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