Customers Service Representative

4 hours ago

Dagupan P, Philippines Resolv Full time ₱420,000 - ₱780,000 per year

About Us:

EVgo is committed to providing positive and effortless experiences for electric vehicle owners, championing the EVgo brand and a standard of excellence in customer support.

Responsibilities:

  • Handle inbound calls from new and existing customers about electric vehicles and charging stations

  • Provide day-to-day functional and technical support, including testing and troubleshooting as needed

  • Create accurate customer records for technical support

  • Respond to customer billing questions and disputes; escalate to supervisor as needed

  • Assist customers with account management via phone and email

  • Take ownership of customer issues and follow them through to resolution

  • Maintain a deep understanding of EVgo products and services

  • Uphold quality assurance procedures and assigned key performance metrics

  • Communicate effectively with supporting leadership and respond promptly during shifts

  • Participate proactively in coaching sessions with a growth mindset

  • Attend all scheduled shifts reliably to meet service level requirements

Requirements:

  • 1-2 years of technical or customer service experience recommended

  • Minimum typing speed of 25 wpm and competent navigation of computer systems (Microsoft Office suite and Windows)

  • Strong understanding of internal systems, Help Center resources, and operational workflows

  • Excellent communication, active listening, and interpersonal skills

  • Ability to multitask, prioritize effectively, and work independently in a fast-paced environment

  • High attention to detail and accuracy in documentation

  • Proactive, solution-focused mindset with strong team collaboration skills

Performance Metrics:

  • Responsiveness and engagement within all team communication during shift

  • Quality assurance score of at least 85% as rated by the Quality team weekly

  • Customer satisfaction goal of 4.5 as demonstrated in customer surveys weekly

  • Maintain efficient average handle time (current goal 6:40)

  • Strong, reliable attendance in full compliance with departmental policies

Job Type: Full-time

Pay: Php12, Php15,000.00 per month

Work Location: In person

Expected Start Date: 12/01/2025

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