Client Ops Associate I

JOB DESCRIPTION

Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency.

As a Client Operations Associate I within our team, you will play a pivotal role in enhancing our client onboarding experience and providing comprehensive support across various products and platforms. You will address client inquiries, process transactions, and troubleshoot problems, identifying opportunities to refer services based on client needs. Your broad knowledge of client operations, strategic planning, anti-fraud awareness, and automation will be key in optimizing our service center operations. Your ability to influence and manage internal stakeholders will drive improvements and resolve short-term problems within established policies, making a meaningful impact within our department.

Job responsibilities

• Support the end-to-end client onboarding process, ensuring a seamless experience across various products and platforms.
• Address client inquiries and troubleshoot problems, utilizing your developing skills in strategic planning and anti-fraud awareness.
• Process transactions accurately and efficiently, adhering to established policies and procedures.
• Identify opportunities to refer services based on client needs, contributing to the continuous improvement of our service center operations.
• Collaborate with internal stakeholders to drive mutually beneficial outcomes, leveraging your skills in influence and internal stakeholder management.

Required qualifications, capabilities, and skills

• Proficient in various desktop and internet-based applications.
• Strong verbal and written communication skills – English and Japanese. Alongside fluent English, Business level Japanese language skills are required as the job holder will frequently interact with Asia Pacific and onshore Japanese clients
• 2+ years of experience or equivalent expertise in client service and/or operations.
• Demonstrated ability to apply strategic planning principles in a client operations context, with a focus on improving service center operations.
• Experience in implementing anti-fraud strategies to detect and prevent fraudulent transactions, contributing to the financial and reputational security of the organization.
• Proficiency in using automation technologies to optimize service center operations and improve client experience.
• Proven skills in managing internal stakeholders, with the ability to establish productive working relationships and drive mutually beneficial outcomes.

Preferred qualifications, capabilities, and skills

• Developing ability to support continuous improvement initiatives, assist in project management efforts, and utilize presentation skills to communicate operational insights.
• Strong ability to apply data and technology literacy to analyze operational data, integrate AI/ML tools, and utilize market product knowledge to start aligning operations with industry trends.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.