Content Moderator

8 hours ago

Pasig, National Capital Region, Philippines Enshored Inc. Full time ₱150,000 - ₱250,000 per year
Job Overview

As a Content Moderator, you play a vital role in maintaining the integrity of online platforms by ensuring that all content complies with established policies, procedures, and quality standards. Your responsibilities include monitoring and evaluating user-generated content, approving appropriate submissions, and flagging or escalating content that violates program guidelines.


Key Responsibilities
  • Review and monitor social media content in accordance with established policies and procedures, ensuring accurate and consistent decisions.
  • Document and maintain accurate records of all actions, activities, and findings during work hours.
  • Ensure timely task completion without compromising quality and accuracy.
  • Provide constructive feedback and suggestions to improve processes and contribute to overall team growth.
  • Perform internet-based research and data verification to support decision-making and maintain quality standards.
  • Collaborate with leaders and team members by maintaining open communication and active participation in discussions.
  • Demonstrate adaptability in dynamic environments, responding effectively to change while maintaining focus on deliverables.
  • Prioritize multiple tasks, manage time efficiently, and deliver work under tight deadlines with a positive and professional attitude.
  • Exhibit strong attention to detail, analytical skills, and commitment to delivering quality outputs consistently.
  • Apply customer focus and adaptability when handling diverse content and user interactions.

Required Qualifications
  • Education: Bachelor's Degree/College Level/Undergraduate
  • Experience: 0–3 years of experience working in a content moderator role

  • Skills:

  • Decisiveness and ability to perform tasks efficiently to meet KPI requirements

  • Strong prioritization and organizational skills, including task documentation
  • Team collaboration with a willingness to provide feedback and process insights
  • Grit and perseverance in solving problems and finding answers
  • Curious to understand clients, colleagues, and growth opportunities
  • Commitment to continuous learning and professional development
  • Empathy, compassion, and a people-centered mindset
  • Honesty paired with sincerity, tact, and diplomacy
  • Integrity and adherence to personal and professional values
  • Languages: Average English Communication Skills
  • Other Requirements: Demonstrated interest in technology and its impact on the future of work

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