Supplier Care Advisor

2 days ago

San Juan, National Capital Region, Philippines The businesses of Merck KGaA, Darmstadt, Germany Full time ₱300,000 - ₱450,000 per year

Work Your Magic with us  

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Your Role: 

Manage the internal and external requestors by ensuring timely and accurate resolution of queries through standardized processed.

  • Daily, you are responsible for processing the questions/queries raised by external vendors or internal customer through the P2P platform, including related channels such as Procure4You and Finance4You Ticketing Tools, Cisco phone lines, chat & Outlook emails. You are responsible for responding to questions and requests in a timely and accurate manner according to committed goals, with high quality and accurate answers. When performing these tasks, you ensure alignment to all relevant work instructions and process guidelines.
  • You may be assigned to either Accounts Payable only, Purchasing only, or may be assigned to multiple. You cooperate and coordinate with other teams (Procurement Operations, Finance, Group PO, Stakeholders etc.) to ensure a timely and accurate answer or service for all tickets. You take ownership and initiative until each transaction is successful and accurately processed.
  • You communicate to all customers, vendors and colleagues in a polite and helpful manner. You ensure both your verbal and written communication is efficient and effective.
  • You may also perform select operational tasks, whether in the Accounts Payable or Purchasing processes, depending on your assigned role. You remain compliant to all segregation of duties requirements. When performing these tasks, you ensure alignment to all relevant work instructions and process guidelines.
  • As part of the team, you leverage your expertise to constantly seek out better ways of providing information to the external vendor or internal customer, to improve their overall experience, with a special focus on the internal customer. This includes customer-based performance reviews, and identifying opportunities such as better knowledge articles, priorities for operational process improvements, or improvements in the team operations.
  • Occasionally, you participate and cooperate in additional projects, such as but not limited to operational excellence or audit preparation and response.

Who You Are: 

 

  • Bachelor's/College Degree in Finance/Accounting or related courses
  • Preferably 1-3-year work experience in Accounts Payables or Procurement Operations
  • Experience working in a shared service centre preferred
  • Experience in SAP, Oracle, & Ariba is preferred
  • Experience user of ticketing tool (Sales Force; Service Now)
  • Experience in frontline customer service (Calls & Chats)

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity

  • Marketing Manager

    1 week ago

    San Juan, National Capital Region, Philippines Phoenix One Medical Solutions Inc Full time ₱420,000 per year

    Company: Phoenix One Medical Solutions Inc.Position Title: Marketing ManagerDepartment: Marketing & Business DevelopmentReports To: ManagementJob SummaryAs our Marketing Manager, you will lead the charge in shaping how the world sees and experiences Phoenix One's medical products. You will design and execute impactful marketing strategies, build brand trust...

  • Tax Lead

    1 week ago

    San Juan, National Capital Region, Philippines Inchcape Full time ₱900,000 - ₱1,200,000 per year

    Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and...

  • Company Driver

    1 week ago

    San Juan, National Capital Region, Philippines Pili Ani Full time ₱204,000 - ₱228,000 per year

    Safely transport staff members, customers, or visitors to different locations, making sure they arrive on schedule.Transport supplies, equipment, or commodities between business sites, suppliers, or clients while making sure everything is delivered securely.To guarantee on-time delivery or arrival, plan and adhere to the safest and most effective routes for...

  • Junior System and Network Administrator

    16 hours ago

    San Juan, National Capital Region, Philippines Achieve Without Borders, Inc. (AWB) Full time ₱250,000 - ₱450,000 per year

    Junior System & Network AdministratorAchieve Without Borders, Inc.Role OverviewAchieve Without Borders, Inc. is seeking a Junior System and Network Administrator who will be responsible for supporting and maintaining the company's internal infrastructure. This includes managing servers, accounts, and security, while also assisting with network configuration...

  • Company Driver

    15 hours ago

    San Juan, National Capital Region, Philippines Pili Ani Full time ₱168,000 - ₱228,000 per year

    Safely transport staff members, customers, or visitors to different locations, making sure they arrive on schedule.Transport supplies, equipment, or commodities between business sites, suppliers, or clients while making sure everything is delivered securely.To guarantee on-time delivery or arrival, plan and adhere to the safest and most effective routes for...

  • Community Service Advisor

    2 weeks ago

    San Mateo, Philippines Northstar Memorial Group Full time

    Current job opportunities are posted here as they become available. Join NorthStar as a Community Service Advisor (Sales) NorthStar is hiring a dynamic Community Service Advisor (Sales) at Skylawn Memorial Park in San Mateo, CA. We lead the way in how families honor their loved ones—guiding, inspiring, and innovating with compassion and professionalism....

  • Supplier Life Cycle Director

    3 weeks ago

    San Pedro, Philippines Fresenius Medical Care North America Full time

    TASKS Define and communicate a clear vision and strategy for enterprise master data governance within the S2P value chain. Establish and maintain a robust global framework for S2P master data governance, ensuring consistency and adherence to standards across all business units and regions. Define and govern applicable reporting and analytics to measure the...

  • Senior Legal Counsel, APAC

    7 days ago

    San Juan, Philippines LivePerson Full time

    LivePerson Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Senior Legal Counsel, APAC role at LivePerson LivePerson Manila, National Capital Region, Philippines Join to apply for the Senior Legal Counsel, APAC role at LivePerson LivePerson (NASDAQ: LPSN) is the global leader in enterprise...

  • Integration Specialist

    4 weeks ago

    San Juan, Philippines Sharesource Australia Full time

    About Sharesource: We are a BCorp company whose purpose is to democratise opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses. What are we looking...

  • Lifecycle Specialist: Contract Management

    2 weeks ago

    San Juan, Philippines Remote Full time

    Lifecycle Specialist: Contract Management Remote-Philippines About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our...

  • Sales Administration Assistant

    2 weeks ago

    San Fernando, Central Luzon, Philippines Cyberbacker Careers Full time ₱104,000 - ₱130,878 per year

    Cyberbacker Careers is hiring a Full time Sales Administration Assistant role in AC, Central Luzon. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: EveningTuesday: EveningWednesday: EveningThursday: EveningFriday: EveningKey Responsibilities:Dominate your market: Identify, target, and win new business...

  • Service Advisor-MG San Fernando Pampanga

    6 days ago

    San Fernando, Central Luzon, Philippines ANC Group of companies - Ford Quezon Ave Full time ₱400,000 - ₱600,000 per year

    The position holder shall undertake the following functions:Performs job functions consistent with the corporate vision and mission statements and the core values of the company.Undertakes personalized and interactive customer reception and customer care by:checking details about customer concerns, information about the vehicle submitted for service, and...

  • Service Support Driver Pampanga

    1 week ago

    San Fernando, Central Luzon, Philippines Auto Global Full time ₱250,000 - ₱350,000 per year

    Job Title: Service Support DriverDepartment: ServiceReports To: Service SupervisorLocation: JMC PAMPANGA Job Summary: The Service Support Driver is responsible for transporting customers and vehicles safely and efficiently. This role supports the service department by assisting with vehicle pickups and drop-offs, shuttle services, and general lot...

  • Director of Finance

    2 weeks ago

    San Jose, Philippines Systems Accountants Full time

    Position: Accounting Manager / Director of Finance / Controller (CFO-Track) Industry: Healthcare Location: Sacramento or San Jose, CA (On-site) Compensation: Up to $150,000 base salary A growing healthcare organization with multiple service lines is seeking a strategic and hands-on finance leader to join their executive team. This is a key hire for the...

  • Sales And Support Va

    4 weeks ago

    San Fernando, Philippines Buscojobs Full time

    Overview Support our B2B customers in their Business Travels Liaise with suppliers and partners to resolve booking issues Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries, and requests Addressing, preempting, and solving problems - You are an owner and anticipate issues before they come...