Quality Process Improvement Team Manager

20 hours ago

Taguig, National Capital Region, Philippines Cognizant Full time ₱30,000 - ₱60,000 per year

Role - Process Excellence Team Manager

Location – Manila

We are recruiting a Process Excellence professional who works in our Global structure, based in Taguig, Metro Manila.

Job Description

· Process Excellence TM Defines, designs processes and implements process improvement as part of the Process One Approach that we follow in Cognizant IOA.

· Defines, designs and implements processes for new workflows that needs to be setup because of new business or change in scope of business.

· Facilitates and coach improvement teams.

· Implement new solutions for process simplifications using AI & ML.

· Establishes and maintains performance metrics to measure program success.

· Ability to operate in Hi Tech, Fast Pace and unpredictable environment.

Responsibilities

· Completes Process Improvement projects, as assigned, with limited levels of Master Black Belt direction and support with application of AI & ML tools to solve business problems.

· Leads and delivers large, complex Process Excellence projects/initiatives following advanced technology.

· Develops projects using Agile methodology (including localized automation solutions), while considering potential project risks.

· Contributes to the identification of projects that meet strategic objectives.

· Monitors monthly Process Excellence performance metrics to ensure that organization objectives in the areas of cost, efficiency, Compliance and quality are met.

· Displays continuously the characteristics of a change leader in the organization. Facilitates meetings with management to review and examine project progress.

· Contributes in performance reviews with clients on weekly / Monthly / Quarterly basis with analysis of performance or new opportunities for improvements.

· Ensures Strategic Operations Team properly approves all financial models. Develops and trains site Blue Belts, Green Belts, management and their respective teams utilizing lean, continuous improvement, project management and business integration tools and concepts.

· Defines, designs and implements processes for new workflows that needs to be setup because of new business or change in scope of business.

· Analyzes internal Risk and Compliance strategy, raises awareness about internal compliance processes, Gathers and analyzes data about the internal Risk and Compliance training modules, reporting, Analysis.

Education & Experience:

· Engineer Degree (BS / BTech / BE / MS) Experience: 3-5 years

· ML Certification is Must have for this specific position

Successful Candidate should be willing to be assigned in Taguig - 100% Onsite

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