Call Center Agents for E-Commerce

2 weeks ago

Quezon City, National Capital Region, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

We are seeking passionate and dedicated Call Center Agents for E-Commerce (CSR-Voice) to join our dynamic team at Talent Outsourcing Channel Solutions' in Quezon City, Metro Manila. As a full-time team member, you will be responsible for providing exceptional customer service and support to our e-commerce clients, ensuring their queries and concerns are addressed promptly and efficiently.

What you'll be doing

  • Handle inbound calls from customers, addressing their inquiries and resolving their issues in a professional and courteous manner
  • Provide accurate information and guidance to customers regarding products, services, policies, and procedures
  • Effectively manage customer relationships, building rapport and fostering a positive brand experience
  • Collaborate with team members to share best practices and contribute to the continuous improvement of customer service processes
  • Adhere to all company policies, procedures, and quality standards to ensure a consistent level of service

What we're looking for

  • High school diploma or equivalent
  • Excellent communication and interpersonal skills, with the ability to effectively engage with customers from diverse backgrounds
  • Strong problem-solving and critical thinking skills, with the ability to provide quick and effective solutions to customer inquiries
  • Proficient in English, both written and verbal
  • Familiarity with customer service best practices and experience in a call center or similar customer-facing role
  • Ability to work in a fast-paced, dynamic environment and maintain a positive, customer-centric attitude
  • Willingness to work in shifts, including weekends and holidays, to ensure seamless customer support

What we offer

HS Graduate (old) / SHS Graduate + 12 months to 23 months Int'l BPO experience

If you're passionate about delivering exceptional customer service and are ready to join a dynamic and supportive team, we encourage you to apply now.

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