Customer Care Executive

3 days ago

Remote Philippines The Restaurant POS with 99.99% Uptime Guarantee Full time $15,000 - $30,000 per year

Customer Care Executive (Tier 1 Tech Support)

We are looking for career-driven, smart and energetic individuals who are self-motivated, technically savvy, and can thrive in a fun, fast-paced environment. If this is you, then join us We'll provide you with in-depth product training and unlimited growth opportunities

As a Care Representative (Spanish), you will be the first point of contact to Lavu customers, so we need you to bring your A-Game-Personality and technical expertise to resolve customers' issues by answering questions and resolving issues in a professional and expedited manner. This is a remote role on our Philippines team.

Duties and responsibilities

Responsible for providing information to customers, resolving reported issues when possible, communicating issues to the proper entities, and following up with customers when necessary.

● Answer incoming customer phone calls in a professional and courteous manner

● Respond to customer emails quickly and efficiently utilizing proper formatting and grammar

● Quickly and effectively respond to incoming chat messages from customers

● Follow-up with customers (via email or phone) who reported a problem that is now corrected

●Properly document all interactions with customers in the proper, standardized format

●Articulate customer issues effectively to fellow Representatives as well as members of the Management Team

●Work as a member of a team to resolve customer issues and answer questions

●Assist in the training of new personnel through job shadowing and mentorship programs

●Document individual and collective knowledge in the internal Customer Care Wiki

Preferred Requirements:

●2-5 years of Customer Experience in International Voice Process in Spanish language.

●Excellent communication skills in Spanish & English (Verbal & Written)

●Technical support & troubleshooting experience

●Technically Savvy (Aptitude to learn new technologies quickly)

●Any Degree with Foreign Language certificate in Spanish. 

●Familiar with iOS and Apple products (iPad, iPhone, iPod Touch)

Other skills you should be able to show off from Day 1

  • Technology Degree or Certifications
  • Quality Focus
  • Team Player
  • Problem Solver
  • Self-Starter
  • Multi-tasking (Ability to speak with a customer on the phone while simultaneously responding to incoming chat messages from another customer)
  • Proven Phone Skills
  • Proficiency in writing emails in Spanish language (proper grammar, spelling, and tone)
  • Proven ability to analyzing information to solve problems, make recommendations and add value
  • Ability to prioritize and complete tasks in a quick efficient manner

Requirements:

  • Laptop, headset, iPad, reliable internet connection
  • Eastern Time Zone shifts available

  • Customer Success Lead

    5 days ago

    Philippines (Remote) Abby Care Full time $60,000 - $80,000 per year

    About Abby CareMaking family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care...

  • Customer Success Lead

    7 days ago

    Philippines (Remote) Abby Care Full time $40,000 - $80,000 per year

    About Abby CareMaking family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care...

  • REMOTE - Sales Manager

    5 days ago

    remote, Philippines Cube Care Full time $80,000 - $120,000 per year

    We are a US-based custom manufacturing company and we are looking for dedicated and loyal individuals that can contribute to our goals. We are looking for individuals who Embodies Our Core Values, Serve Others and Own It Cube Care Sales Managers will need to assist in hiring of a sales force team, training and retaining high quality team member who exhibit...

  • Care Concierge Agent

    5 days ago

    Remote (Philippines) Lavender Full time ₱200,000 - ₱250,000 per year

    The Opportunity We are currently seeking a Concierge Team Agent to join our Concierge team If you are customer service driven, excited to make a difference in the lives of others by helping them seek access to quality mental health care, and are results oriented then this position may be for you We are a growing organization that is a remote working...

  • Customer Care Specialist

    3 weeks ago

    , , Philippines Maxicare Healthcare Corporation Full time

    Overview Join to apply for the Customer Care Specialist role at Maxicare Healthcare Corporation . Responsibilities Issues Letter of Authority after assessment of coverage, professionally explains non-coverage rationale to members Screens assess and process availment cases based on procedures and benefit applications guidelines Responds to inquiries and...

  • Account Executive

    5 days ago

    Remote, Philippines Thumbtack Full time $60,000 - $120,000 per year

    Thumbtack helps millions of people confidently care for their homes.Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements....

  • Customer Care Specialist

    3 weeks ago

    , , Philippines Travel + Leisure Co. Full time

    Customer Care Specialist page is loaded## Customer Care Specialistlocations: Philippinestime type: Full timeposted on: Posted Todayjob requisition id: R- **We Put the World on Vacation**Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle...

  • Executive Assistant

    3 weeks ago

    , Metro Manila, Philippines Fresenius Medical Care Full time

    Executive Assistant The Executive Assistant role involves providing support to executives, managing confidential materials, and acting as a primary liaison for high-level communications. Key responsibilities include organizing meetings, handling travel arrangements, preparing budgets, and organizing correspondence on behalf of the executive. The position...

  • Customer Success Manager

    5 days ago

    Philippines - Remote Virtru Full time $15,000 - $150,000 per year

    About Virtru:While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control.We've created both a suite of powerful data...

  • Executive Assistant

    5 days ago

    Remote - Philippines DevRev Full time ₱1,500,000 - ₱3,000,000 per year

    DevRevAt DevRev, we're building the future of work with Computer – your AI teammate.Computer is not just another tool. It's built on the belief that the future of work should be about genuine human connection and collaboration – not piling on more apps.Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration...