Business Analyst

Founded in 1994 and headquartered in Switzerland, ERNI is a leading Software Development company with over 800 employees worldwide. Specializing in IT and software engineering, we drive innovation in process and technology. Our first service center in Asia Pacific, located in Metro Manila (Mandaluyong), supports clients across Europe, APAC, the Philippines, and the USA. As we continue to grow, we're looking for passionate and motivated individuals to join our team. 

Why ERNI is the Perfect Place for You:  

• International Exposure: Work with global clients on cutting-edge projects.

• Inclusive Culture: Thrive in a collaborative and diverse work environment.

• Career Development: Enjoy continuous learning and professional growth opportunities.

Perks and Benefits: 

• Career Stability: Enjoy a stable career path with ample project opportunities.

• Skill Enhancement: Access free training and certifications.

• Baby Basket: To welcome your newborn to the ERNI family.

• Fruit Basket: Boost of vitamins during hospitalization.

• Office Perks: Enjoy free snacks and coffee.

Growth and Opportunities: 

• Free Training: Advance your skills through technical and non-technical training.

• Challenging Projects: Engage in complex software projects across MedTech, Industry,
Finance, and Transportation.

• Supportive Environment: Benefit from a team dedicated to guiding and supporting your success.

• Recognition and Advancement: Receive acknowledgment for your efforts and
opportunities for promotion.

• Open Communication: Experience transparency and value your input in our culture.

Flexibility: 

• Hybrid Work Setup: Balance remote and in-person work for better work-life integration.

Events: 

• Connect and Celebrate: Participate in a variety of events including leisure, summer,
family, social, and year-end gatherings.

What are our wishes: 

· Bachelor's degree in Computer Science, Information Technology, or related field. 

· At least 7 years of experience in software development, user experience design, and/or digital workplace platform implementation.

Technical Knowledge 

· Deep knowledge of Microsoft Office 365 specifically SharePoint, Term store, Search, Syntex, Information Protection and Governance etc. 

· Deep understanding of knowledge & content management systems functionality, as well as data integration including taxonomy management, and metadata implementation. 

· Deep understanding of taxonomy management, metadata and relevance of search results.

· Understanding of how artificial intelligence can assist in enriching the user experience of end users. Hands-on experience is an advantage.

Soft Skills 

· Excellent communication skills to collaborate effectively with diverse stakeholders, including the ability to explain the platform's capabilities and functionality to non-technical audiences 

· Strong problem-solving skills and attention to detail including good interpersonal skills 

· A learning mindset and a willingness to adapt or develop new approaches based on user and business requirements. 

· Prior experience with change management and user training is a plus.

· Ability to work independently and as part of a team. 

· Must be able to relate to international organizations and comfortable dealing with senior executives from a variety of cultures.

How can you contribute to the team?

Key Responsibilities

1. Requirements Gathering and Analysis:

· Collaborate with stakeholders to gather and document requirements for the client's Digital KM platform including the new intranet.

· Identify user needs, knowledge findability and discovery requirements, search behaviors, functionalities, relevant content types, relevant metadata and controlled vocabularies, and integration points with existing systems.

· Identify opportunities for use of artificial intelligence to enhance user experience and increase productivity.

2. User Interface Design and Workflow:

· Contribute to the design of templates with user-friendly interfaces, especially search results pages, with intuitive workflows, and navigation and content categorization mechanisms.

· Ensure that the platform's design aligns with client's branding and user experience guidelines.

3. Testing and Quality Assurance:

· Work with vendor and test team on the test plan.

· Review UAT test scripts provided by vendor and test team to ensure that they are of high quality.

· Participate in user acceptance testing (UAT) to ensure that the platform's functionalities meet defined requirements, including the development of UAT scenarios and scripts based on prior user needs analysis

· Identify and report any issues, bugs, or improvements to the development team.

4. Content Management and Integration:

· Work closely with technical teams to oversee the integration of various content types, ensuring accurate categorization and metadata tagging, appropriate to different audiences/ user types.

5. User Training and Support:

· Assist in organizing and conducting training sessions and workshops to educate ADB staff on effective platform usage.

· Provide ongoing support and advice to users, champions, site administrators, content managers and KM focals by addressing queries, troubleshooting issues, and offering guidance.

6. Reporting and Documentation:

· Contribute to the documentation of platform features, functionalities, and technical specifications

7. Assist in preparing progress reports, documenting user feedback, and suggesting enhancements.