Pharmacy Specialist

Employment Type: Full-Time Employment

Work Setup: 100% Onsite (Office location in either Eastwood, Clark or Muntinlupa)

Work Schedule: Night Shift (Following U.S. Time Zone)

Position Summary:

To complete medication refill requests for all patients of the client, and educate patients, clinical staff, and providers on prescription options, acting as a point of contact for resource questions pertaining to prescription fulfillment and prior authorizations. To actively engage in value-based initiatives to improve quality, reduce the cost of care, and improve patient satisfaction and health outcomes related to medications and prescriptions.

Duties and Responsibilities:

• Accurately process refill requests or prescription clarification requests within 48 business hours of receiving.
• Calculate appropriate quantity of medication prior to sending to designated pharmacy.
• Accurately send medication refill requests and ensure criteria is met if no protocol for provider/department is available and recommend changes or additional protocols as appropriate.
• Manage ERX by accurately completing tasks from the assigned inbox to complete in medication modules.
• Accept and process all prescription requests via portal/phone/voicemail/FAX during working hours with high level of customer service.
• Reconcile and process all unmatched requests pending in the "Unmatched refills" inbox within 48 hours.
• Assist in completing Prior Authorizations and educating WH staff in Prior Authorization process and other initiatives to increase patients' ability to obtain needed medications.
• Demonstrate how to add a new pharmacy to patient charts and ensure updated and accurate information and documentation for all patients.
• Report discrepancies in medication requests for the prescribing provider to review.
• Well versed, up to date, and compliant with local and federal laws pertaining to requirements of controlled substance medications.
• Consistently provide excellent customer service internally and externally. Identify and initiate opportunities to improve patient satisfaction scores and outcomes.
• Other duties assigned by Supervisor.

Job Requirements:

• Active RPH License preferred
• Customer service experience is a plus.
• Experience working in the pharmacy setting is a must.
• Versed in NextGen and Prior Authorization software (ex. CoverMyMeds)
• Detail-oriented with strong organizational skills
• Ability to follow SOPs and meet deadlines
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks
• Ability to function well in a high-paced and at times stressful environment

About Intelassist

Established in 2007, Intelassist is a remote staffing organization that originated from a collaboration between US-based industry professionals and an experienced operational team in Manila, Philippines. Our US team brings over 20 years of experience in engineering, manufacturing, IT, finance, and high-level operations, while our Manila-based team offers over 15 years of experience in delivering exceptional support to global enterprises.

Our coast-to-coast US offices, in collaboration with our dedicated employees in the Philippines, enable us to deliver results to clients in various markets and for a wide range of roles. With over 15 years of experience in the BPO industry, Intelassist places a strong emphasis on organizational resilience and social stewardship to foster lasting, meaningful partnerships within our team and with our clients.

At the core of our business lie our people. Our ability to recruit, train, and, most importantly, retain exceptional team members is not only what enables Intelassist to attract the region's finest talent but also what bestows stability upon our clients through reduced turnover and tangible outcomes.

With a workforce of slightly over 1,000 employees, we strike a balance – substantial enough to possess profound insight into the Business Process Outsourcing (BPO) industry, yet intimate enough to maintain the family-like, high-energy work atmosphere that our candidates seek.

At Intelassist, we specialize in sourcing, training, and retaining top-tier talent, each exclusively dedicated to meeting our clients' unique needs. Our proven track record and local presence ensure that Intelassist clients enjoy increased productivity, reduced staff turnover, and significant cost savings

WHY INTELASSIST?

We grow together. We value your effort. We aim to empower you.

Job Type: Full-time

Benefits:

• Health insurance
• Promotion to permanent employee

Application Question(s):

• Are you amenable working strictly onsite at either Quezon City, Clark, or Alabang?

Experience:

• BPO: 5 years (Preferred)
• Pharmacy Account: 3 years (Preferred)

Work Location: In person