Clinical Operations Specialist

2 days ago

Manila, National Capital Region, Philippines Staff4Me Full time $40,000 - $60,000 per year

We are seeking a motivated and enthusiastic professional to join our Benefits Guided Care department as a Clinical Operations Specialist. In this role, you will play a crucial part in providing exceptional support and service to our clients.

Key Responsibilities


•Manage case and patient calls with professionalism


• Efficiently handle outpatient clinical calls within 6 minutes

Requirements

Skills & Qualifications

Technical Requirements


• Registered Nurse (RN) with 3 years of bedside experience


• Experience in ER, ICU, or OR is a plus


• Ability to type 45+ WPM with precision and accuracy


• Strong technical proficiency and comfort with online independent study


• Capability to memorize and consistently apply key scripts verbatim


• Able to navigate complex decision trees and apply foundational principles

Soft Skills


• Self-motivated with a passion for learning and professional development


• Exceptional communication skills—direct, concise, and engaging


• Comfortable with repetitive tasks and structured processes


• Strong organizational and problem-solving skills


• Ability to receive and apply feedback proactively


• Must demonstrate initiative, professionalism, and adaptability

Working set-up: Onsite at Ortigas

Shift days, hours and time zone: 10:45am - 7:15pm CT - change in day light savings

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