Associate Director, Training

1 day ago

Pasay, National Capital Region, Philippines VXI Global Solutions Full time ₱2,000,000 - ₱2,500,000 per year
It's fun to work in a company where people truly BELIEVE in what they are doing

We're committed to bringing passion and customer focus to the business.

DUTIES & RESPONSIBILITIES
  • Spearheads analysis, design, and development initiatives related to the new-hire, refresher, and staff development training needs of Account Associates; recommend appropriate learning and job support solutions.
  • Collaborates with manager, support, and mentor the company's trainers across locations.
  • Assigns resources; sets timelines and deadlines; tracks projects and schedules
  • Sets and maintains training standards
  • Manages the creation and maintenance of all training templates.
  • Assures communication among all parties
  • Approves learning and support materials as appropriate; sets forth a document review cycle and methodology
  • Provides expertise and support related to instructional/informational design and development, appropriate content treatment and media, and effective delivery strategies.
  • Leads the streamlining of current reference material and documentation; identify the need for new job aids, etc.
  • Acts as process analyst by identifying efficiency gains driven by quality initiatives.
  • Collaborates with the management, Human Resources, Operations, and Marketing to provide for a continuous feedback loop related to desired competencies, entry requisites, work processes, etc.
REQUIREMENTS
  • Bachelor's degree with a minimum of 5 years related experience, minimum two years of management experience
  • 10 years' experience in the BPO industry
  • Strong analytical, problem-solving and decision-making skills
  • Experience in handling multi program and multi sites is an advantage/preferred
  • For Internal applicants: Must be a regular employee
  • For Internal applicants: Must have at least 6 months tenure in current position
  • For Internal applicants: No pending DA case
  • For Internal applicants: No pending DA case
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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