SNOW Testing Analyst

2 weeks ago

Paranaque City, Calabarzon, Philippines RGP Full time ₱1,200,000 - ₱2,400,000 per year

Job Summary:

  • We are seeking an experienced
    ServiceNow Test Lead
    to oversee the testing lifecycle of ServiceNow platform implementations, enhancements, and upgrades. The ideal candidate will be responsible for designing and executing test strategies, managing testing activities, ensuring quality standards, and coordinating with cross-functional teams to deliver robust ServiceNow solutions. This role requires both hands-on testing experience and strong leadership capabilities.

Key Responsibilities:

  • Lead the planning, execution, and delivery of
    end-to-end testing efforts
    for ServiceNow projects, including functional, regression, integration, system, and UAT.
  • Collaborate with business analysts, developers, and project managers to understand
    requirements and use cases
    , ensuring adequate test coverage.
  • Develop
    test plans, test cases, and test scripts
    aligned with project objectives and scope.
  • Manage the
    ServiceNow test team
    , providing guidance and support to testers.
  • Coordinate and execute
    test cycles
    in ServiceNow, track defects, and work closely with the development team for resolution.
  • Utilize
    ServiceNow Automated Test Framework (ATF)
    and/or third-party tools to implement automated testing where applicable.
  • Monitor and report on testing progress, key metrics, and quality trends.
  • Ensure compliance with
    quality standards
    , regulatory requirements, and best practices.
  • Drive continuous improvement in testing practices and contribute to the overall maturity of the QA function.

Qualifications:

  • Bachelor's degree
    in Computer Science, Information Technology, or related field.
  • Minimum
    5 years of experience
    in software testing, with
    2+ years in a Test Lead role
    , preferably in a ServiceNow environment.
  • Strong knowledge of ServiceNow modules
    (ITSM, ITOM, HRSD, etc.) and workflows.
  • Hands-on experience with
    ServiceNow ATF
    or other automation tools (e.g., Selenium, TestNG) is a plus.
  • Solid understanding of
    SDLC, Agile methodologies
    , and QA best practices.
  • Familiarity with
    JIRA, ALM, or similar test management tools
    .
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Experience in
    leading offshore/remote QA teams
    is an advantage.

.

Other Details:

  • Shift – Must be available in Mid shift OR night shift
  • Hybrid Work Setup - 2-3x a week onsite work (in Paranaque for early-mid 2025, but will eventually move to BGC office last quarter of 2025 to start of 2026).
  • Location is in Paranaque
  • The client prefers candidates who can start ASAP or 15 days upon selection
  • Employment Arrangement: Project Based ( 6 months initially – Subject for extension and renewal)

Package includes:

  • Competitive Salary Package
  • Day 1 Healthcare (HMO) with 1 dependent and Life Insurance Benefits
  • Certified Career and Learning Development courses via LinkedIn Learning

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