Accounting Delivery Head

Job Title: Accounting Delivery Head

Department: Finance and Accounting Operations

Location: Alabang, Muntinlupa City

Work Setup: Hybrid

Reports To: VP / Head of Global Finance Operations / CFO

Direct Reports: Delivery Leads / Managers (RTR, OTC, PTP, FP&A, Compliance)

POSITION SUMMARY

The Accounting Delivery Head is responsible for managing and leading end-to-end finance and accounting service delivery across one or multiple regions or business units. This role ensures accurate and timely delivery of accounting services—including Record-to-Report (RTR), Procure-to-Pay (PTP), Order-to-Cash (OTC), Fixed Assets, Intercompany, Compliance, and Financial Reporting—in alignment with SLAs, KPIs, and global standards.

The position plays a critical leadership role in managing large shared services/GBS teams, driving process excellence, improving automation and efficiencies, ensuring strong internal controls, and acting as a strategic partner to senior finance leaders across the company.

KEY RESPONSIBILITIES

Service Delivery & Operations Management

• Lead the delivery of all accounting processes (RTR, PTP, OTC, Intercompany, Fixed Assets, Payroll Accounting, Financial Reporting).
• Ensure timely month-end, quarter-end, and year-end closing in accordance with IFRS/GAAP and company policies.
• Establish governance over SLAs, KPIs, workload capacity, and performance dashboards.
• Drive consistent adherence to accounting standards, audit requirements, and internal controls.

Leadership & People Management

• Manage and develop Delivery Managers / Process Leads across multiple accounting towers.
• Build a high-performing finance operations team; oversee hiring, capability development, succession planning, and performance management.
• Create a culture of accountability, continuous improvement, and customer-focus.

Stakeholder Partnership & Relationship Management

• Serve as the primary point of contact for business finance leaders (Controllers, FP&A, Tax, Treasury).
• Run regular governance meetings with regional/country finance stakeholders to review performance, risks, and improvement plans.
• Manage client/business satisfaction and escalate risks with mitigation plans.

Finance Transformation, Automation & Continuous Improvement

• Drive automation initiatives to improve productivity (ERP improvements, RPA, workflow digitization).
• Implement standardization and harmonization of processes across geographies.
• Lead projects that reduce manual work, enhance controls, and improve process maturity.

Internal Controls, Audit & Compliance

• Ensure SOX/ICFR compliance and strong internal controls environment.
• Coordinate with Internal Audit / External Audit and lead remediation actions.
• Ensure compliance with statutory, tax, and regulatory reporting as required.

QUALIFICATIONS

Required:

• Bachelor's degree in Accounting, Finance, or related course.
• CPA preferred (or equivalent certification).
• 12+ years of progressive F&A experience, with at least 5 years in leadership within shared services/GBS or large-scale operations.
• Strong understanding of end-to-end finance processes (RTR, PTP, OTC).
• Experience managing senior stakeholders (Controllers, CFO, BU Finance Heads).
• Successful delivery of transformation or automation initiatives.

Preferred:

• Experience in multinational/global shared services environment.
• SAP, Oracle, Workday, or other ERP system experience.
• Six Sigma / Lean / Project Management certification is an advantage.

CORE COMPETENCIES

• Strategic leadership and business partnering
• Deep understanding of finance operations and service delivery
• Strong problem-solving and analytical skills
• Excellent communication and executive presence
• Change management and transformation mindset

KEY SUCCESS METRICS

• SLA/KPI achievement (close calendar timelines, DSO/DPO, accuracy)
• Finance process standardization and automation improvements
• Customer satisfaction / stakeholder NPS scores
• Internal and external audit results
• Talent retention and engagement scores

WHY THIS ROLE IS CRITICAL

The Accounting Delivery Head enables the organization to scale efficiently by ensuring that accounting operations are standardized, controlled, cost-efficient, and high-performing across markets and business units.