Customer Success Renewals Support Analyst

4 days ago

Quezon City, National Capital Region, Philippines MicroSourcing Full time

****Discover your 100% YOU with MicroSourcing

Position:****
Customer Success Renewals Support Analyst/Global One, Eastwood, Libis, Quezon City

*Location:*
Global One, Eastwood, Quezon City

*Work Setup & Shift:*
Work from Home | Night shift

Why join MicroSourcing?

You'll Have

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role
As a
Customer Success Renewals Support Analyst,
you will:

Position Summary
The Customer Success Renewals Support Analyst will be responsible for assisting in the execution of the company's software contract renewal process.

This role is critical to driving retention, identifying expansion opportunities, and ensuring a seamless experience for our customers as they continue their journey with us. You will focus on maintaining an accurate portfolio of renewal contracts, with emphasis on proactive coordination with the Customer Success, Sales and Finance teams.

Key Responsibilities

  • Own the end-to-end renewal process for assigned accounts, ensuring timely and accurate execution.
  • Collaborate with Customer Success Managers, Sales, and Finance to align on renewal strategies and pricing.
  • Prepare and deliver renewal quotes, manage contract amendments, and track renewal status.
  • Maintain accurate records in CRM and renewal tracking systems.
  • Forecast renewal revenue and contribute to retention reporting.
  • Identify process improvements and automation opportunities to streamline renewals.
  • Support cross-functional initiatives related to customer lifecycle and retention.

What You Need:
Non-negotiables

  • Bachelor's degree in Business, Finance, or related field preferred.
  • 2+ years of experience in SaaS renewals, customer success, or sales operations.
  • Strong analytical skills and attention to detail.
  • Proficiency with CRM tools (e.g., Salesforce), Excel, and subscription management platforms.
  • Excellent communication and negotiation skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Customer-first mindset with a passion for delivering value.

About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%
For more information, visit

  • Terms & conditions apply

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