Operations Manager for Technical Account
7 days ago
Company Description
Valor Global
is a global leader in providing extraordinary customer experiences for clients worldwide. Headquartered in Arizona, with 4,000+ global team members, Valor delivers cost-effective onshore and offshore support models. The company focuses on aligning people, processes, and technology to deliver happy and timely outcomes for its customers. Valor operates with a culture of innovation, operational excellence, and a goal to become an extension of its customer's team.
Job Summary
The
Operations Manager
is responsible for overseeing and optimizing the day-to-day operations of the organization to ensure efficiency, productivity, and compliance with company standards. This role involves managing processes, supervising teams, and implementing strategies that align with business objectives.
- At least 3 years of experience as an Operations Manager
- At least 2 years of experience on the Technical account
- Ability and patience to handle difficult customers.
- Knowledge of outlier management and coaching techniques.
- Proven experience and knowledge as a resolution supervisor, QA analyst, or trainer is a plus.
- Working knowledge of MS Office and databases.
- Comfortable working with targets to exceed our client's expectations.
- Excellent communication skills (written and oral).
- Organization, proper decision-making, and analytical problem-solving skills.
- Additional education or experience in a related field may be preferred.
- Responsible for the development of team leaders/coaches
- Must be willing to work
On-site - Comfortable working
Night Shift
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