Coordinator, Customer Care Center – Service

7 days ago

Manila, National Capital Region, Philippines Onity External Career Site Full time ₱150,000 - ₱250,000 per year

JOB FUNCTIONS AND RESPONSIBILITIES

  • Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met
  • Logs all borrower contacts into the loan servicing system
  • Offer long term resolutions to customers to resolve delinquency
  • Proficient use of an autodialing system to maximize effectiveness and increase contact ratios
  • Required to make the prescribed number of contacts during the daily work schedule
  • Familiar with the customer relations functions and the services offered
  • Perform miscellaneous job-related duties as assigned by the department manager

QUALIFICATION:

  • This position requires strong customer service skills
  • Must be fluent in English
  • Overall knowledge and experience in mortgage loan servicing desirable but not required
  • Graduate degree is preferred
  • Undergraduates must have at least 6 months call center experience
  • Applicants must be willing to work in MOA Complex, Pasay City and/or set up to work from home with 100 MBPS internet speed

WORK SCHEDULE OR TRAVEL REQUIREMENTS 

  • Must be willing to work in US timings

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