Senior Systems Engineer

1 day ago

Ayala Alabang, National Capital Region, Philippines John Clements Consultants, Inc. Full time $80,000 - $140,000 per year

Description:

As a member of the NOC (Network Operating Center) of Boehringer Ingelheim in the IT INF NWS (Network and Security) organization is responsible for the operational excellence of the different network and security infrastructures used at Boehringer Ingelheim, working closely with IT members from the global IT organization. As part of the NOC APAC Team, to work diligently to deliver a business centric service, in a quality and timely manner during the day-to-day operations in the team. Strive for standardization and automation across the different network infrastructures used at BI.

Duties & Responsibilities:

Main Focus is

  • To provide technical network active second level troubleshooting of Network and Security Services (WAN, WLAN, LAN, VLAN, Special Networks, Firewalls, Internet Proxies, Remote Access and Partner Connections), prepare incident reports, escalate to relevant parties promptly and follow through the case incidents
  • To provide operational support in the areas of Change and Incident Management, run, administer and optimize the global-wide Network infrastructure
  • To carry out proactive management, identifying trends and problem analysis, making use of available network management tools
  • Ensure that operational tickets and projects adhere to corporate security standards, Computer Systems Validation & Compliance rules as well as internal working instructions and standard processes

Requirements:

Experience

  • 2-3 years hands on experience in troubleshooting and configuring network and security devices (WAN - CISCO, LAN - CISCO, WLAN - CISCO, Internet Proxy - ZScaler, VPN – Global Protect, DHCP - Microsoft and Firewalls – Palo Alto)

Technical skills

  • Strong understanding of routing protocols EIGRP and BGP, MPLS, QoS. Good level of knowledge and working experience in Internetworking, IP routing protocols and troubleshooting MPLS/IP VPN.
  • Strong understanding in LAN Cisco technologies, Proxies (Z-Scaler), WIFI Cisco environment, Firewall (PaloAlto) and VPN
  • Either one of the following certifications: CCNA or CCNP; ACE or PCNSE. CCP-N is a plus
  • Knowledge of ITIL processes and methodologies to deliver high quality support to meet customer needs
  • Fluency in oral and written English. Chinese is a plus

Soft Skills

  • Team work
  • End user orientation
  • Good communication skills
  • Accountability (take ownership on topics and sustainably jump into grey areas), Agility (be open and resilient to the changes) and Entrepreneurship (influencing and determination to get things done)
  • Sense of urgency and ability to work under pressure
  • Feedback culture (to receive and give feedback, internally and externally to the team)
  • Ability to follow processes and to generate good documentation.

Other Details:

  • Must be open to work under a contract engagement
  • Work Schedule: 7 am to 4 pm
  • Hybrid Set-up (2 days onsite, 3 days work from home)

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