Senior Team Leader

2 weeks ago

Iloilo City P, Philippines Targets RMS Full time ₱420,000 - ₱840,000 per year

Job Title: Sr. Team Leader

Department: US Healthcare

Work Timing: Night Shift

Qualifications: Graduate (Any Stream)

JOB DESCRIPTION:

The Operations Manager ensures client satisfaction by overseeing the operations of lines of business under management in a way that drives employee engagement while achieving program-wide financial goals. This is to be done in accordance with the company's mission, vision, and core values.

Skills:

· Proven experience as Senior Team Leader and/or Assistant Operations Manager.

· Experience with recruiting and performance evaluation processes.

· Familiarity with financial and customer service principles.

· Good math skills with the ability to create and analyze reports, spreadsheets

· Proficient user of MS Office (MS Excel in particular).

· Leadership and organizational abilities.

· Interpersonal and communication skills.

· Problem-solving attitude.

· Willingness to work in US Shift.

Experience:

Preferably 10+ Years of US healthcare experience in RCM.

Job Description: Delivery of work as per SOWs, maintain client confidence, expand team in terms of, improvement in process standards and associate efficiency.

Job Responsibilities:

· Improve Accounts/Teams Performance

· Developing the team to execute business operations and cater to projected growth efficiently

· Manage all facets of professional billing revenue cycle processes;

· Conduct performance appraisals for the TLs, QAs and Associates

· Planning and managing the unit's operations and ensuring its success as a profit center

· Training the team and developing operating processes & systems to deliver outstanding client services

· Innovate to optimize production and constantly improve Production, Quality, and Turnaround Time

· Analyzing the workflow to improve process quality and enhance productivity

· Developing the organization's policies to motivate & retain the workforce, manage the fund's flow, and general administration.

· Responsible for attendance across client teams, Development and maintenance of SOP, and other documentation to ensure uniformity across teams and processes Transition Management

· Submits periodic reports to the superiors on the performance and the growth plans available with the client

· Contribute towards minimizing attrition & absenteeism

Minimum Qualifications:

  • Bachelor's Degree
  • 5+ years of Inbound or Healthcare experience
  • 4+ years of Leadership Experience
  • Excellent level of English communication skills

Job Types: Full-time, Permanent

Pay: Php50, Php70,000.00 per month

Benefits:

  • Flexible schedule

Work Location: In person

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