Assistant Manager

3 days ago

Pavia Western Visayas, Philippines IGT Solutions Full time ₱400,000 - ₱800,000 per year

We're Hiring: Assistant Manager - WFM for a Travel Account (BPO)

Are you a strategic Workforce Manager with experience leading WFM operations in a fast-paced BPO environment? Join our team and take charge of global workforce management for a top Airline Account

Key Responsibilities:

  • People Management: Lead, mentor, and develop a high-performing WFM team to ensure operational efficiency.
  • Scheduling & Capacity Planning: Oversee forecasting, staffing, and scheduling to optimize workforce performance.
  • Real-Time Management: Monitor and adjust operations in real-time to meet service level agreements (SLAs).
  • Client Management: Collaborate closely with clients to align workforce strategies with business goals and performance targets.
  • Performance Optimization: Identify trends, analyze data, and implement solutions to enhance workforce efficiency and customer satisfaction.
  • Compliance & Reporting: Ensure adherence to workforce policies and generate reports for internal and client stakeholders.

Qualifications:

  • College Undergrads are welcome to apply
  • At least 1 year of related experience as WFM Assistant Manager or 3 years as a WFM Supervisor
  • Proven experience in Workforce Management (BPO experience required).
  • Strong leadership skills with experience managing/supervising a WFM team.
  • Expertise in forecasting, scheduling, capacity planning, and real-time management.
  • Excellent client management and communication skills to align strategies with business objectives.
  • Proficiency in WFM tools and analytics to drive data-informed decisions.
  • Ability to thrive in a global, fast-paced environment with shifting priorities.

Ready to take your WFM career to new heights? Apply now or tag someone who might be a great fit

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