Connect Platform Support

23 hours ago

Angeles City, Central Luzon, Philippines Link Worldwide Full time $40,000 - $80,000 per year

Job Duties

  • Support the business implementation and configuration of both Connect and Webshops.

  • Provide frontline internal 'Super User' support for Connect systems

  • Undertake new customer account team training for Connect and Webshop (back-end) as required.

  • Provide ongoing management of the IT helpdesk handling issues raised by our customer account teams.

  • Provide new customers with portal system configuration and assist with ongoing system refreshments and enhancements

  • Be the primary point of contact for LINK staff reporting web portal issues affecting BAU activity (non-technical errors)

  • Work with the IT Platform Content Manager to consistently and regularly drive and promote new content across account teams to refresh customer portals (articles, innovation, products, catalogues etc.)

  • Review all sites for new product orders across customer ordering platforms and take key product content and populate information on other relevant customer platforms to help drive new demand in other markets.

  • Create an extensive library of products and informational content across all customer platforms

  • Support creation of 'order windows' in LINK platforms to help drive increased orders across all Bottler clients.

  • Manage and refresh customer portal look and feel to keep sites modernised

  • Support LINK Technology Team with scoping requirements and testing of new Connect functionality.

Skills and Experience

  • Minimum of 1 years' experience working on LINK's Connect platform.

  • Fluent in English.

  • Solid content management understanding or have a background in marketing.

  • Able to demonstrate strong business process acumen.

  • Able to build and maintain strong relationships with LINK staff and external customers.

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