Social Key Account Manager

About Us

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital commerce in SEA, and experience what it takes to drive a successful ecommerce business end to end.

About the Role

Intrepid, a leading eCommerce enabler in Southeast Asia, is looking for an experienced Senior Commerce KAM to oversee our livestreaming operations and drive impactful results for our clients. This role is critical to ensuring seamless execution of livestream campaigns, fostering audience engagement, and driving sales performance across platforms like TikTok, Shopee Live, and Lazada Live.

Your Responsibilities will include:

Social Commerce Strategy and Planning

Social KAM will be responsible for Social Commerce (Livestream, Video, and Affiliate) strategy creation working together with relevant content pillar POCs to execute plans to achieve Brand goals

Operational Management

Align with Content Pillar POCs on livestream scheduling, graphic requirements, host training, video planning, and affiliate planning.

Performance Monitoring and Reporting

Track livestream performance metrics (e.g., Enter Room Rate, engagement rate, GMV) and provide actionable insights for improvement.

Create detailed performance reports for internal stakeholders and clients, highlighting successes and opportunities.

Analyze competitor strategies and industry trends to refine and enhance live commerce tactics.

Cross-Functional Collaboration

Work closely with the Performance Marketing, Content, and Operations teams to integrate livestream campaigns with broader eCommerce strategies.

Coordinate with the operations team to ensure real-time updates on inventory and fulfillment during livestreams.

Liaise with platform representatives (e.g., TikTok, Shopee, Lazada) to stay updated on new features and guidelines.

Who do we look for - The Ideal Profile:

Education: Bachelor's degree in Marketing, Business Administration, Communications, or a related field.

• Experience: 2-4 years of experience in live commerce, eCommerce, or digital marketing, with experience in managing smaller-scale livestream campaigns.
• Platform Knowledge: Proven familiarity with TikTok Shop, Shopee Live, and Lazada Live, including a good understanding of their features and best practices.
• Client Management & Collaboration: Demonstrated ability to manage client relationships, handle requests, and coordinate with cross-functional teams to ensure smooth campaign execution.
• Analytical Skills: Experience in using performance data to analyze campaigns and make recommendations to improve results.
• Communication: Excellent communication and interpersonal skills, with a track record of collaborating effectively with diverse teams and stakeholders.
• Technical Skills: Proficiency in livestream technology, tools, and analytics platforms, with the ability to troubleshoot common issues.
• Organizational Skills: Strong organizational and multitasking abilities, with a keen eye for detail.
• Problem-Solving: Proven ability to address real-time challenges and find creative solutions during live events.
• Passion: Passion for eCommerce and a commitment to staying informed about industry trends to inform strategy.

What we offer:

• Excellent and competitive compensation package 
• Professional and open international working environment – culturally integrating the best of all cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere. 
• You are one of the pioneers of a new and cutting edge Intrepid product underpinned by strong tech. You have a key position in the Intrepid Insights team working on a unique product solving complex data challenges.
• Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce topics, technical skills, soft skills and leadership training) made available on our proprietary learning platform Intrepid University
• You will work with many brilliant co-workers who are movers and shakers of the industry, as well as with leading brand and ecosystem partners across all categories to shape their presence across all ecommerce platforms in the years to come, and will have a broad view on the latest developments in the South East Asian e-commerce ecosystem

Note: we will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties